Sea and Sea MX-10 DID NOT honor warranty on manufacturing defect

Bravo.

Recognition appropriately noted.

Matthew Endo is a square shooter.



"Reef Fish" <Large_Nassau_Grouper@Yahoo.com> wrote in message
news:8fb7380b.0404301848.69471c9c@posting.google.c om...
> I am pleased to bring my case against Sea and Sea to a happy closure,
> and publicly thank Matt Endo for his role as the go-between between
> myself and Yamaguchi-san, President of Sea & Sea, as well as
> Mr. Yamaguchi himself and the rep of a new repair/service center.
>
>
> I had written the following, in private email to Matt, today:
>
> RF> When I received this email of yours, I had suspected some kind of
> RF> bureaucratic run-around, but I was extremely pleased and surprised
> RF> upon phoning Mr. Dan Blodget to learn that he was most sincere
> RF> and helpful, and in just one short phone conversation, he was
> ready
> RF> to send me a "replacement" (nearly new) MX-10 camera immediately.
>
> Apparently the former USA "warranty and repair" center (in 2002) had
> similar problems and complaints, and had been replaced by the present
> one(s), including the one run by Mr. Dan Blodget.
>
> The prompt resolution was beyond my expectation. I hope the present
> MX-10 will serve me as well as the (stolen) one I had from 1992 to
> 2001.
>
> I do not know if the former technician who refused to honor the
> warranty
> had followed my instruction:
>
> RF> I told him to smash the camera with the biggest HAMMER he could
> RF> find, and not bother to mail me back that POS.
>
> But I am happy to get the replacement now, with the same 1-year
> warranty
> as a new one.
>
> My thanks to all.
>
> -- Bob.
>
>
> From: Reef Fish (Large_Nassau_Grouper@Yahoo.com)
> Subject: Sea and Sea MX-10 DID NOT honor warranty on manufacturing
> defect
> Newsgroups: rec.scuba.equipment, rec.scuba, uk.rec.scuba,
> aus.sport.scuba, rec.photo.digital
> Date: 2004-02-09 10:18:59 PST
>
> matt@gol.com (Matthew Endo) wrote in message
news:<1g8up0d.1sgod70qx8veoN@yahoobb219000172008.b btec.net>...
> > > Sea and Sea Japan is alive and well, I'll see Mr. Yamaguchi, the
> > > present, today at the Diving Festival in Tokyo.
> >
> > Sorry, to correct my previous post, I meant President.
>
> But Sea & Sea's UW camera is not alive nor well -- specifically, my
> latest MX-10 (2002) which lasted all of ONE liveaboard dive trip,
> within 60 days of the purchase, where MOISTURE (no water leak, mind
> you) resulted in damage that required (according to the authorized
> service
> center in the USA) $270 USD to repair, which cost about the same or
> more than buying a new one. It was obviously a MANUFACTURING defect.
>
>
> I've used an MX-10 from 1992 to 2001 when the camera was stolen with
> the rest of my luggage -- so it wasn't exactly a case of a newbie user
> of the MX-10 not knowing how to grease the seal or take care of the
> camera properly.
>
>
> All this was carefully explained to the "technician" at the service
> center, to no avail.
>
>
> So, I told him to smash the camera with the biggest HAMMER he could
> find, and not bother to mail me back that POS.
>
> I don't know if he followed my instructions, but I did not get the
> camera back.
>
>
> I now have a nearly new (used one week, the same week of the MX-10)
> strobe that I'll sell for $20 (or offer) postage paid by purchaser.
>
>
> Matt, you know me.
>
> Send a copy of this to Mr. Yamaguchi. Perhaps he SHOULD know how
> his "technician" in the USA was handling his customers and his
> manufacturing defects.

Bravo.

Recognition appropriately noted.

Matthew Endo is a square shooter.



"Reef Fish" <Large_Nassau_Grouper@Yahoo.com> wrote in message
news:8fb7380b.0404301848.69471c9c@posting.google.c om...
> I am pleased to bring my case against Sea and Sea to a happy closure,
> and publicly thank Matt Endo for his role as the go-between between
> myself and Yamaguchi-san, President of Sea & Sea, as well as
> Mr. Yamaguchi himself and the rep of a new repair/service center.
>
>
> I had written the following, in private email to Matt, today:
>
> RF> When I received this email of yours, I had suspected some kind of
> RF> bureaucratic run-around, but I was extremely pleased and surprised
> RF> upon phoning Mr. Dan Blodget to learn that he was most sincere
> RF> and helpful, and in just one short phone conversation, he was
> ready
> RF> to send me a "replacement" (nearly new) MX-10 camera immediately.
>
> Apparently the former USA "warranty and repair" center (in 2002) had
> similar problems and complaints, and had been replaced by the present
> one(s), including the one run by Mr. Dan Blodget.
>
> The prompt resolution was beyond my expectation. I hope the present
> MX-10 will serve me as well as the (stolen) one I had from 1992 to
> 2001.
>
> I do not know if the former technician who refused to honor the
> warranty
> had followed my instruction:
>
> RF> I told him to smash the camera with the biggest HAMMER he could
> RF> find, and not bother to mail me back that POS.
>
> But I am happy to get the replacement now, with the same 1-year
> warranty
> as a new one.
>
> My thanks to all.
>
> -- Bob.
>
>
> From: Reef Fish (Large_Nassau_Grouper@Yahoo.com)
> Subject: Sea and Sea MX-10 DID NOT honor warranty on manufacturing
> defect
> Newsgroups: rec.scuba.equipment, rec.scuba, uk.rec.scuba,
> aus.sport.scuba, rec.photo.digital
> Date: 2004-02-09 10:18:59 PST
>
> matt@gol.com (Matthew Endo) wrote in message
news:<1g8up0d.1sgod70qx8veoN@yahoobb219000172008.b btec.net>...
> > > Sea and Sea Japan is alive and well, I'll see Mr. Yamaguchi, the
> > > present, today at the Diving Festival in Tokyo.
> >
> > Sorry, to correct my previous post, I meant President.
>
> But Sea & Sea's UW camera is not alive nor well -- specifically, my
> latest MX-10 (2002) which lasted all of ONE liveaboard dive trip,
> within 60 days of the purchase, where MOISTURE (no water leak, mind
> you) resulted in damage that required (according to the authorized
> service
> center in the USA) $270 USD to repair, which cost about the same or
> more than buying a new one. It was obviously a MANUFACTURING defect.
>
>
> I've used an MX-10 from 1992 to 2001 when the camera was stolen with
> the rest of my luggage -- so it wasn't exactly a case of a newbie user
> of the MX-10 not knowing how to grease the seal or take care of the
> camera properly.
>
>
> All this was carefully explained to the "technician" at the service
> center, to no avail.
>
>
> So, I told him to smash the camera with the biggest HAMMER he could
> find, and not bother to mail me back that POS.
>
> I don't know if he followed my instructions, but I did not get the
> camera back.
>
>
> I now have a nearly new (used one week, the same week of the MX-10)
> strobe that I'll sell for $20 (or offer) postage paid by purchaser.
>
>
> Matt, you know me.
>
> Send a copy of this to Mr. Yamaguchi. Perhaps he SHOULD know how
> his "technician" in the USA was handling his customers and his
> manufacturing defects.

Bravo.

Recognition appropriately noted.

Matthew Endo is a square shooter.



"Reef Fish" <Large_Nassau_Grouper@Yahoo.com> wrote in message
news:8fb7380b.0404301848.69471c9c@posting.google.c om...
> I am pleased to bring my case against Sea and Sea to a happy closure,
> and publicly thank Matt Endo for his role as the go-between between
> myself and Yamaguchi-san, President of Sea & Sea, as well as
> Mr. Yamaguchi himself and the rep of a new repair/service center.
>
>
> I had written the following, in private email to Matt, today:
>
> RF> When I received this email of yours, I had suspected some kind of
> RF> bureaucratic run-around, but I was extremely pleased and surprised
> RF> upon phoning Mr. Dan Blodget to learn that he was most sincere
> RF> and helpful, and in just one short phone conversation, he was
> ready
> RF> to send me a "replacement" (nearly new) MX-10 camera immediately.
>
> Apparently the former USA "warranty and repair" center (in 2002) had
> similar problems and complaints, and had been replaced by the present
> one(s), including the one run by Mr. Dan Blodget.
>
> The prompt resolution was beyond my expectation. I hope the present
> MX-10 will serve me as well as the (stolen) one I had from 1992 to
> 2001.
>
> I do not know if the former technician who refused to honor the
> warranty
> had followed my instruction:
>
> RF> I told him to smash the camera with the biggest HAMMER he could
> RF> find, and not bother to mail me back that POS.
>
> But I am happy to get the replacement now, with the same 1-year
> warranty
> as a new one.
>
> My thanks to all.
>
> -- Bob.
>
>
> From: Reef Fish (Large_Nassau_Grouper@Yahoo.com)
> Subject: Sea and Sea MX-10 DID NOT honor warranty on manufacturing
> defect
> Newsgroups: rec.scuba.equipment, rec.scuba, uk.rec.scuba,
> aus.sport.scuba, rec.photo.digital
> Date: 2004-02-09 10:18:59 PST
>
> matt@gol.com (Matthew Endo) wrote in message
news:<1g8up0d.1sgod70qx8veoN@yahoobb219000172008.b btec.net>...
> > > Sea and Sea Japan is alive and well, I'll see Mr. Yamaguchi, the
> > > present, today at the Diving Festival in Tokyo.
> >
> > Sorry, to correct my previous post, I meant President.
>
> But Sea & Sea's UW camera is not alive nor well -- specifically, my
> latest MX-10 (2002) which lasted all of ONE liveaboard dive trip,
> within 60 days of the purchase, where MOISTURE (no water leak, mind
> you) resulted in damage that required (according to the authorized
> service
> center in the USA) $270 USD to repair, which cost about the same or
> more than buying a new one. It was obviously a MANUFACTURING defect.
>
>
> I've used an MX-10 from 1992 to 2001 when the camera was stolen with
> the rest of my luggage -- so it wasn't exactly a case of a newbie user
> of the MX-10 not knowing how to grease the seal or take care of the
> camera properly.
>
>
> All this was carefully explained to the "technician" at the service
> center, to no avail.
>
>
> So, I told him to smash the camera with the biggest HAMMER he could
> find, and not bother to mail me back that POS.
>
> I don't know if he followed my instructions, but I did not get the
> camera back.
>
>
> I now have a nearly new (used one week, the same week of the MX-10)
> strobe that I'll sell for $20 (or offer) postage paid by purchaser.
>
>
> Matt, you know me.
>
> Send a copy of this to Mr. Yamaguchi. Perhaps he SHOULD know how
> his "technician" in the USA was handling his customers and his
> manufacturing defects.

Bravo.

Recognition appropriately noted.

Matthew Endo is a square shooter.



"Reef Fish" <Large_Nassau_Grouper@Yahoo.com> wrote in message
news:8fb7380b.0404301848.69471c9c@posting.google.c om...
> I am pleased to bring my case against Sea and Sea to a happy closure,
> and publicly thank Matt Endo for his role as the go-between between
> myself and Yamaguchi-san, President of Sea & Sea, as well as
> Mr. Yamaguchi himself and the rep of a new repair/service center.
>
>
> I had written the following, in private email to Matt, today:
>
> RF> When I received this email of yours, I had suspected some kind of
> RF> bureaucratic run-around, but I was extremely pleased and surprised
> RF> upon phoning Mr. Dan Blodget to learn that he was most sincere
> RF> and helpful, and in just one short phone conversation, he was
> ready
> RF> to send me a "replacement" (nearly new) MX-10 camera immediately.
>
> Apparently the former USA "warranty and repair" center (in 2002) had
> similar problems and complaints, and had been replaced by the present
> one(s), including the one run by Mr. Dan Blodget.
>
> The prompt resolution was beyond my expectation. I hope the present
> MX-10 will serve me as well as the (stolen) one I had from 1992 to
> 2001.
>
> I do not know if the former technician who refused to honor the
> warranty
> had followed my instruction:
>
> RF> I told him to smash the camera with the biggest HAMMER he could
> RF> find, and not bother to mail me back that POS.
>
> But I am happy to get the replacement now, with the same 1-year
> warranty
> as a new one.
>
> My thanks to all.
>
> -- Bob.
>
>
> From: Reef Fish (Large_Nassau_Grouper@Yahoo.com)
> Subject: Sea and Sea MX-10 DID NOT honor warranty on manufacturing
> defect
> Newsgroups: rec.scuba.equipment, rec.scuba, uk.rec.scuba,
> aus.sport.scuba, rec.photo.digital
> Date: 2004-02-09 10:18:59 PST
>
> matt@gol.com (Matthew Endo) wrote in message
news:<1g8up0d.1sgod70qx8veoN@yahoobb219000172008.b btec.net>...
> > > Sea and Sea Japan is alive and well, I'll see Mr. Yamaguchi, the
> > > present, today at the Diving Festival in Tokyo.
> >
> > Sorry, to correct my previous post, I meant President.
>
> But Sea & Sea's UW camera is not alive nor well -- specifically, my
> latest MX-10 (2002) which lasted all of ONE liveaboard dive trip,
> within 60 days of the purchase, where MOISTURE (no water leak, mind
> you) resulted in damage that required (according to the authorized
> service
> center in the USA) $270 USD to repair, which cost about the same or
> more than buying a new one. It was obviously a MANUFACTURING defect.
>
>
> I've used an MX-10 from 1992 to 2001 when the camera was stolen with
> the rest of my luggage -- so it wasn't exactly a case of a newbie user
> of the MX-10 not knowing how to grease the seal or take care of the
> camera properly.
>
>
> All this was carefully explained to the "technician" at the service
> center, to no avail.
>
>
> So, I told him to smash the camera with the biggest HAMMER he could
> find, and not bother to mail me back that POS.
>
> I don't know if he followed my instructions, but I did not get the
> camera back.
>
>
> I now have a nearly new (used one week, the same week of the MX-10)
> strobe that I'll sell for $20 (or offer) postage paid by purchaser.
>
>
> Matt, you know me.
>
> Send a copy of this to Mr. Yamaguchi. Perhaps he SHOULD know how
> his "technician" in the USA was handling his customers and his
> manufacturing defects.

Bravo.

Recognition appropriately noted.

Matthew Endo is a square shooter.



"Reef Fish" <Large_Nassau_Grouper@Yahoo.com> wrote in message
news:8fb7380b.0404301848.69471c9c@posting.google.c om...
> I am pleased to bring my case against Sea and Sea to a happy closure,
> and publicly thank Matt Endo for his role as the go-between between
> myself and Yamaguchi-san, President of Sea & Sea, as well as
> Mr. Yamaguchi himself and the rep of a new repair/service center.
>
>
> I had written the following, in private email to Matt, today:
>
> RF> When I received this email of yours, I had suspected some kind of
> RF> bureaucratic run-around, but I was extremely pleased and surprised
> RF> upon phoning Mr. Dan Blodget to learn that he was most sincere
> RF> and helpful, and in just one short phone conversation, he was
> ready
> RF> to send me a "replacement" (nearly new) MX-10 camera immediately.
>
> Apparently the former USA "warranty and repair" center (in 2002) had
> similar problems and complaints, and had been replaced by the present
> one(s), including the one run by Mr. Dan Blodget.
>
> The prompt resolution was beyond my expectation. I hope the present
> MX-10 will serve me as well as the (stolen) one I had from 1992 to
> 2001.
>
> I do not know if the former technician who refused to honor the
> warranty
> had followed my instruction:
>
> RF> I told him to smash the camera with the biggest HAMMER he could
> RF> find, and not bother to mail me back that POS.
>
> But I am happy to get the replacement now, with the same 1-year
> warranty
> as a new one.
>
> My thanks to all.
>
> -- Bob.
>
>
> From: Reef Fish (Large_Nassau_Grouper@Yahoo.com)
> Subject: Sea and Sea MX-10 DID NOT honor warranty on manufacturing
> defect
> Newsgroups: rec.scuba.equipment, rec.scuba, uk.rec.scuba,
> aus.sport.scuba, rec.photo.digital
> Date: 2004-02-09 10:18:59 PST
>
> matt@gol.com (Matthew Endo) wrote in message
news:<1g8up0d.1sgod70qx8veoN@yahoobb219000172008.b btec.net>...
> > > Sea and Sea Japan is alive and well, I'll see Mr. Yamaguchi, the
> > > present, today at the Diving Festival in Tokyo.
> >
> > Sorry, to correct my previous post, I meant President.
>
> But Sea & Sea's UW camera is not alive nor well -- specifically, my
> latest MX-10 (2002) which lasted all of ONE liveaboard dive trip,
> within 60 days of the purchase, where MOISTURE (no water leak, mind
> you) resulted in damage that required (according to the authorized
> service
> center in the USA) $270 USD to repair, which cost about the same or
> more than buying a new one. It was obviously a MANUFACTURING defect.
>
>
> I've used an MX-10 from 1992 to 2001 when the camera was stolen with
> the rest of my luggage -- so it wasn't exactly a case of a newbie user
> of the MX-10 not knowing how to grease the seal or take care of the
> camera properly.
>
>
> All this was carefully explained to the "technician" at the service
> center, to no avail.
>
>
> So, I told him to smash the camera with the biggest HAMMER he could
> find, and not bother to mail me back that POS.
>
> I don't know if he followed my instructions, but I did not get the
> camera back.
>
>
> I now have a nearly new (used one week, the same week of the MX-10)
> strobe that I'll sell for $20 (or offer) postage paid by purchaser.
>
>
> Matt, you know me.
>
> Send a copy of this to Mr. Yamaguchi. Perhaps he SHOULD know how
> his "technician" in the USA was handling his customers and his
> manufacturing defects.

Bravo.

Recognition appropriately noted.

Matthew Endo is a square shooter.



"Reef Fish" <Large_Nassau_Grouper@Yahoo.com> wrote in message
news:8fb7380b.0404301848.69471c9c@posting.google.c om...
> I am pleased to bring my case against Sea and Sea to a happy closure,
> and publicly thank Matt Endo for his role as the go-between between
> myself and Yamaguchi-san, President of Sea & Sea, as well as
> Mr. Yamaguchi himself and the rep of a new repair/service center.
>
>
> I had written the following, in private email to Matt, today:
>
> RF> When I received this email of yours, I had suspected some kind of
> RF> bureaucratic run-around, but I was extremely pleased and surprised
> RF> upon phoning Mr. Dan Blodget to learn that he was most sincere
> RF> and helpful, and in just one short phone conversation, he was
> ready
> RF> to send me a "replacement" (nearly new) MX-10 camera immediately.
>
> Apparently the former USA "warranty and repair" center (in 2002) had
> similar problems and complaints, and had been replaced by the present
> one(s), including the one run by Mr. Dan Blodget.
>
> The prompt resolution was beyond my expectation. I hope the present
> MX-10 will serve me as well as the (stolen) one I had from 1992 to
> 2001.
>
> I do not know if the former technician who refused to honor the
> warranty
> had followed my instruction:
>
> RF> I told him to smash the camera with the biggest HAMMER he could
> RF> find, and not bother to mail me back that POS.
>
> But I am happy to get the replacement now, with the same 1-year
> warranty
> as a new one.
>
> My thanks to all.
>
> -- Bob.
>
>
> From: Reef Fish (Large_Nassau_Grouper@Yahoo.com)
> Subject: Sea and Sea MX-10 DID NOT honor warranty on manufacturing
> defect
> Newsgroups: rec.scuba.equipment, rec.scuba, uk.rec.scuba,
> aus.sport.scuba, rec.photo.digital
> Date: 2004-02-09 10:18:59 PST
>
> matt@gol.com (Matthew Endo) wrote in message
news:<1g8up0d.1sgod70qx8veoN@yahoobb219000172008.b btec.net>...
> > > Sea and Sea Japan is alive and well, I'll see Mr. Yamaguchi, the
> > > present, today at the Diving Festival in Tokyo.
> >
> > Sorry, to correct my previous post, I meant President.
>
> But Sea & Sea's UW camera is not alive nor well -- specifically, my
> latest MX-10 (2002) which lasted all of ONE liveaboard dive trip,
> within 60 days of the purchase, where MOISTURE (no water leak, mind
> you) resulted in damage that required (according to the authorized
> service
> center in the USA) $270 USD to repair, which cost about the same or
> more than buying a new one. It was obviously a MANUFACTURING defect.
>
>
> I've used an MX-10 from 1992 to 2001 when the camera was stolen with
> the rest of my luggage -- so it wasn't exactly a case of a newbie user
> of the MX-10 not knowing how to grease the seal or take care of the
> camera properly.
>
>
> All this was carefully explained to the "technician" at the service
> center, to no avail.
>
>
> So, I told him to smash the camera with the biggest HAMMER he could
> find, and not bother to mail me back that POS.
>
> I don't know if he followed my instructions, but I did not get the
> camera back.
>
>
> I now have a nearly new (used one week, the same week of the MX-10)
> strobe that I'll sell for $20 (or offer) postage paid by purchaser.
>
>
> Matt, you know me.
>
> Send a copy of this to Mr. Yamaguchi. Perhaps he SHOULD know how
> his "technician" in the USA was handling his customers and his
> manufacturing defects.

Bravo.

Recognition appropriately noted.

Matthew Endo is a square shooter.



"Reef Fish" <Large_Nassau_Grouper@Yahoo.com> wrote in message
news:8fb7380b.0404301848.69471c9c@posting.google.c om...
> I am pleased to bring my case against Sea and Sea to a happy closure,
> and publicly thank Matt Endo for his role as the go-between between
> myself and Yamaguchi-san, President of Sea & Sea, as well as
> Mr. Yamaguchi himself and the rep of a new repair/service center.
>
>
> I had written the following, in private email to Matt, today:
>
> RF> When I received this email of yours, I had suspected some kind of
> RF> bureaucratic run-around, but I was extremely pleased and surprised
> RF> upon phoning Mr. Dan Blodget to learn that he was most sincere
> RF> and helpful, and in just one short phone conversation, he was
> ready
> RF> to send me a "replacement" (nearly new) MX-10 camera immediately.
>
> Apparently the former USA "warranty and repair" center (in 2002) had
> similar problems and complaints, and had been replaced by the present
> one(s), including the one run by Mr. Dan Blodget.
>
> The prompt resolution was beyond my expectation. I hope the present
> MX-10 will serve me as well as the (stolen) one I had from 1992 to
> 2001.
>
> I do not know if the former technician who refused to honor the
> warranty
> had followed my instruction:
>
> RF> I told him to smash the camera with the biggest HAMMER he could
> RF> find, and not bother to mail me back that POS.
>
> But I am happy to get the replacement now, with the same 1-year
> warranty
> as a new one.
>
> My thanks to all.
>
> -- Bob.
>
>
> From: Reef Fish (Large_Nassau_Grouper@Yahoo.com)
> Subject: Sea and Sea MX-10 DID NOT honor warranty on manufacturing
> defect
> Newsgroups: rec.scuba.equipment, rec.scuba, uk.rec.scuba,
> aus.sport.scuba, rec.photo.digital
> Date: 2004-02-09 10:18:59 PST
>
> matt@gol.com (Matthew Endo) wrote in message
news:<1g8up0d.1sgod70qx8veoN@yahoobb219000172008.b btec.net>...
> > > Sea and Sea Japan is alive and well, I'll see Mr. Yamaguchi, the
> > > present, today at the Diving Festival in Tokyo.
> >
> > Sorry, to correct my previous post, I meant President.
>
> But Sea & Sea's UW camera is not alive nor well -- specifically, my
> latest MX-10 (2002) which lasted all of ONE liveaboard dive trip,
> within 60 days of the purchase, where MOISTURE (no water leak, mind
> you) resulted in damage that required (according to the authorized
> service
> center in the USA) $270 USD to repair, which cost about the same or
> more than buying a new one. It was obviously a MANUFACTURING defect.
>
>
> I've used an MX-10 from 1992 to 2001 when the camera was stolen with
> the rest of my luggage -- so it wasn't exactly a case of a newbie user
> of the MX-10 not knowing how to grease the seal or take care of the
> camera properly.
>
>
> All this was carefully explained to the "technician" at the service
> center, to no avail.
>
>
> So, I told him to smash the camera with the biggest HAMMER he could
> find, and not bother to mail me back that POS.
>
> I don't know if he followed my instructions, but I did not get the
> camera back.
>
>
> I now have a nearly new (used one week, the same week of the MX-10)
> strobe that I'll sell for $20 (or offer) postage paid by purchaser.
>
>
> Matt, you know me.
>
> Send a copy of this to Mr. Yamaguchi. Perhaps he SHOULD know how
> his "technician" in the USA was handling his customers and his
> manufacturing defects.

Bravo.

Recognition appropriately noted.

Matthew Endo is a square shooter.



"Reef Fish" <Large_Nassau_Grouper@Yahoo.com> wrote in message
news:8fb7380b.0404301848.69471c9c@posting.google.c om...
> I am pleased to bring my case against Sea and Sea to a happy closure,
> and publicly thank Matt Endo for his role as the go-between between
> myself and Yamaguchi-san, President of Sea & Sea, as well as
> Mr. Yamaguchi himself and the rep of a new repair/service center.
>
>
> I had written the following, in private email to Matt, today:
>
> RF> When I received this email of yours, I had suspected some kind of
> RF> bureaucratic run-around, but I was extremely pleased and surprised
> RF> upon phoning Mr. Dan Blodget to learn that he was most sincere
> RF> and helpful, and in just one short phone conversation, he was
> ready
> RF> to send me a "replacement" (nearly new) MX-10 camera immediately.
>
> Apparently the former USA "warranty and repair" center (in 2002) had
> similar problems and complaints, and had been replaced by the present
> one(s), including the one run by Mr. Dan Blodget.
>
> The prompt resolution was beyond my expectation. I hope the present
> MX-10 will serve me as well as the (stolen) one I had from 1992 to
> 2001.
>
> I do not know if the former technician who refused to honor the
> warranty
> had followed my instruction:
>
> RF> I told him to smash the camera with the biggest HAMMER he could
> RF> find, and not bother to mail me back that POS.
>
> But I am happy to get the replacement now, with the same 1-year
> warranty
> as a new one.
>
> My thanks to all.
>
> -- Bob.
>
>
> From: Reef Fish (Large_Nassau_Grouper@Yahoo.com)
> Subject: Sea and Sea MX-10 DID NOT honor warranty on manufacturing
> defect
> Newsgroups: rec.scuba.equipment, rec.scuba, uk.rec.scuba,
> aus.sport.scuba, rec.photo.digital
> Date: 2004-02-09 10:18:59 PST
>
> matt@gol.com (Matthew Endo) wrote in message
news:<1g8up0d.1sgod70qx8veoN@yahoobb219000172008.b btec.net>...
> > > Sea and Sea Japan is alive and well, I'll see Mr. Yamaguchi, the
> > > present, today at the Diving Festival in Tokyo.
> >
> > Sorry, to correct my previous post, I meant President.
>
> But Sea & Sea's UW camera is not alive nor well -- specifically, my
> latest MX-10 (2002) which lasted all of ONE liveaboard dive trip,
> within 60 days of the purchase, where MOISTURE (no water leak, mind
> you) resulted in damage that required (according to the authorized
> service
> center in the USA) $270 USD to repair, which cost about the same or
> more than buying a new one. It was obviously a MANUFACTURING defect.
>
>
> I've used an MX-10 from 1992 to 2001 when the camera was stolen with
> the rest of my luggage -- so it wasn't exactly a case of a newbie user
> of the MX-10 not knowing how to grease the seal or take care of the
> camera properly.
>
>
> All this was carefully explained to the "technician" at the service
> center, to no avail.
>
>
> So, I told him to smash the camera with the biggest HAMMER he could
> find, and not bother to mail me back that POS.
>
> I don't know if he followed my instructions, but I did not get the
> camera back.
>
>
> I now have a nearly new (used one week, the same week of the MX-10)
> strobe that I'll sell for $20 (or offer) postage paid by purchaser.
>
>
> Matt, you know me.
>
> Send a copy of this to Mr. Yamaguchi. Perhaps he SHOULD know how
> his "technician" in the USA was handling his customers and his
> manufacturing defects.

Bravo.

Recognition appropriately noted.

Matthew Endo is a square shooter.



"Reef Fish" <Large_Nassau_Grouper@Yahoo.com> wrote in message
news:8fb7380b.0404301848.69471c9c@posting.google.c om...
> I am pleased to bring my case against Sea and Sea to a happy closure,
> and publicly thank Matt Endo for his role as the go-between between
> myself and Yamaguchi-san, President of Sea & Sea, as well as
> Mr. Yamaguchi himself and the rep of a new repair/service center.
>
>
> I had written the following, in private email to Matt, today:
>
> RF> When I received this email of yours, I had suspected some kind of
> RF> bureaucratic run-around, but I was extremely pleased and surprised
> RF> upon phoning Mr. Dan Blodget to learn that he was most sincere
> RF> and helpful, and in just one short phone conversation, he was
> ready
> RF> to send me a "replacement" (nearly new) MX-10 camera immediately.
>
> Apparently the former USA "warranty and repair" center (in 2002) had
> similar problems and complaints, and had been replaced by the present
> one(s), including the one run by Mr. Dan Blodget.
>
> The prompt resolution was beyond my expectation. I hope the present
> MX-10 will serve me as well as the (stolen) one I had from 1992 to
> 2001.
>
> I do not know if the former technician who refused to honor the
> warranty
> had followed my instruction:
>
> RF> I told him to smash the camera with the biggest HAMMER he could
> RF> find, and not bother to mail me back that POS.
>
> But I am happy to get the replacement now, with the same 1-year
> warranty
> as a new one.
>
> My thanks to all.
>
> -- Bob.
>
>
> From: Reef Fish (Large_Nassau_Grouper@Yahoo.com)
> Subject: Sea and Sea MX-10 DID NOT honor warranty on manufacturing
> defect
> Newsgroups: rec.scuba.equipment, rec.scuba, uk.rec.scuba,
> aus.sport.scuba, rec.photo.digital
> Date: 2004-02-09 10:18:59 PST
>
> matt@gol.com (Matthew Endo) wrote in message
news:<1g8up0d.1sgod70qx8veoN@yahoobb219000172008.b btec.net>...
> > > Sea and Sea Japan is alive and well, I'll see Mr. Yamaguchi, the
> > > present, today at the Diving Festival in Tokyo.
> >
> > Sorry, to correct my previous post, I meant President.
>
> But Sea & Sea's UW camera is not alive nor well -- specifically, my
> latest MX-10 (2002) which lasted all of ONE liveaboard dive trip,
> within 60 days of the purchase, where MOISTURE (no water leak, mind
> you) resulted in damage that required (according to the authorized
> service
> center in the USA) $270 USD to repair, which cost about the same or
> more than buying a new one. It was obviously a MANUFACTURING defect.
>
>
> I've used an MX-10 from 1992 to 2001 when the camera was stolen with
> the rest of my luggage -- so it wasn't exactly a case of a newbie user
> of the MX-10 not knowing how to grease the seal or take care of the
> camera properly.
>
>
> All this was carefully explained to the "technician" at the service
> center, to no avail.
>
>
> So, I told him to smash the camera with the biggest HAMMER he could
> find, and not bother to mail me back that POS.
>
> I don't know if he followed my instructions, but I did not get the
> camera back.
>
>
> I now have a nearly new (used one week, the same week of the MX-10)
> strobe that I'll sell for $20 (or offer) postage paid by purchaser.
>
>
> Matt, you know me.
>
> Send a copy of this to Mr. Yamaguchi. Perhaps he SHOULD know how
> his "technician" in the USA was handling his customers and his
> manufacturing defects.

Scott <scottk@localaxess.com> wrote:

> Matthew Endo is a square shooter.

Thanks, Scott.

Feesh is one noisy customer (and should be). However, in this case for
whatever reason, his case was not presented to Japan; the Sea and Sea
USA tech did not contact S&S Japan to get a warranty replacement
authorization.

It just happens that I know Mr. Yamaguchi who is the President of Sea
and Sea Japan and he was instrumental in resolving the issue promptly.

I know that Sea and Sea is very concerned about the reputation of their
products and they stand behind them.

Thanks very much to Dan Blodget, the owner of Sub Aquatic Camera repair
Co. who is the new repair center for Sea and Sea in the U.S.

--
Matt
matt@gol.com