Sea and Sea MX-10 DID NOT honor warranty on manufacturing defect

I am pleased to bring my case against Sea and Sea to a happy closure,
and publicly thank Matt Endo for his role as the go-between between
myself and Yamaguchi-san, President of Sea & Sea, as well as
Mr. Yamaguchi himself and the rep of a new repair/service center.


I had written the following, in private email to Matt, today:

RF> When I received this email of yours, I had suspected some kind of
RF> bureaucratic run-around, but I was extremely pleased and surprised
RF> upon phoning Mr. Dan Blodget to learn that he was most sincere
RF> and helpful, and in just one short phone conversation, he was
ready
RF> to send me a "replacement" (nearly new) MX-10 camera immediately.

Apparently the former USA "warranty and repair" center (in 2002) had
similar problems and complaints, and had been replaced by the present
one(s), including the one run by Mr. Dan Blodget.

The prompt resolution was beyond my expectation. I hope the present
MX-10 will serve me as well as the (stolen) one I had from 1992 to
2001.

I do not know if the former technician who refused to honor the
warranty
had followed my instruction:

RF> I told him to smash the camera with the biggest HAMMER he could
RF> find, and not bother to mail me back that POS.

But I am happy to get the replacement now, with the same 1-year
warranty
as a new one.

My thanks to all.

-- Bob.


From: Reef Fish (Large_Nassau_Grouper@Yahoo.com)
Subject: Sea and Sea MX-10 DID NOT honor warranty on manufacturing
defect
Newsgroups: rec.scuba.equipment, rec.scuba, uk.rec.scuba,
aus.sport.scuba, rec.photo.digital
Date: 2004-02-09 10:18:59 PST

matt@gol.com (Matthew Endo) wrote in message news:<1g8up0d.1sgod70qx8veoN@yahoobb219000172008.b btec.net>...
> > Sea and Sea Japan is alive and well, I'll see Mr. Yamaguchi, the
> > present, today at the Diving Festival in Tokyo.
>
> Sorry, to correct my previous post, I meant President.

But Sea & Sea's UW camera is not alive nor well -- specifically, my
latest MX-10 (2002) which lasted all of ONE liveaboard dive trip,
within 60 days of the purchase, where MOISTURE (no water leak, mind
you) resulted in damage that required (according to the authorized
service
center in the USA) $270 USD to repair, which cost about the same or
more than buying a new one. It was obviously a MANUFACTURING defect.


I've used an MX-10 from 1992 to 2001 when the camera was stolen with
the rest of my luggage -- so it wasn't exactly a case of a newbie user
of the MX-10 not knowing how to grease the seal or take care of the
camera properly.


All this was carefully explained to the "technician" at the service
center, to no avail.


So, I told him to smash the camera with the biggest HAMMER he could
find, and not bother to mail me back that POS.

I don't know if he followed my instructions, but I did not get the
camera back.


I now have a nearly new (used one week, the same week of the MX-10)
strobe that I'll sell for $20 (or offer) postage paid by purchaser.


Matt, you know me.

Send a copy of this to Mr. Yamaguchi. Perhaps he SHOULD know how
his "technician" in the USA was handling his customers and his
manufacturing defects.