DO NOT USE BUDGET INSURANCE

Hi,

I feel I must let you all know about the nightmare I have just had dealing
with Budget Insurance.

Appologies in advance if any of you feel this is O.T.

I insured my Frontera back in the end of March 03, right from the go I knew
things were not going to be easy. Every piece of documentation such as
whereabouts of NCD's, previous insurers etc all had to be sent 2 or 3 times
as, a week or two after sending out the first copies I would receive a
reminder, telling me that I HAD NOT sent these docs, and doing so would
invalid my insurance etc. In the end I would phone through such
details...no mean task for me as I suffer from a pretty bad stammer!

This settled down after the initial complicated month, until I had an LPG
conversion carried out. I duly notified BUDGET (as is my duty) and
explained that, as I would have to send a copy of the conversion
certificate, I was worried about it getting lost in whatever black hole
existed in their internal post system. The Lady assured me that she would
personally take care of it, and indeed she rang me back on several occasions
to assure me that things were OK, the conversion had been included in my
cover and at no extra cost. Everything was Tickity-Boo........until this
week.

I received a curt letter, informing me that I had not returned my insurance
certificate (?) and that withholding it was a criminal offence (??)

I duly rang Budget, who informed me that my insurance is cancelled, and has
been for the last 2 months (???) I received no indication of this, despite
them insisting that they sent me warning letters. Nor indeed have I
received a refund of 8(ish) months premium. In fact Budget have put me in
the position where I may have been driving illegally through no fault of my
own. Very nice when you consider that I regularly tow the club boat around
West Wales...could have been very embarrassing, not to mention expensive.

The upshot is, Budget are refusing to accept that they have received my LPG
certificate, despite my instance that someone in their organisation (the
only person, incidentally, who gave me helpful and professional
service...surely she must have moved on by now?) actually confirmed that she
had received the document from me on the telephone. Of course I could not
quote her name today as I am not in the habit of keeping names for months on
end, I leave that to the stalkers. Which leaves me where?

No insurance, out of pocket after whatever fees they deem fit to remove from
my refund and pretty pissed of that they did not have the decency to
apologise for what is obviously an error on their behalf...I mean, honestly,
why would I not bother sending them a Certificate for a conversion that I
spent over a grand for, and after notifying them about the work in the first
place? Makes no sense.

I shall send every Manager of each department in Budget Insurance a similar
letter of complaint, hopefully it will generate some discussion and help
resolve whatever breakdown in comunication they are having.

Until this happens I urge you to take my advice...STEER CLEAR OF BUDGET
INSURANCE!

Best Regards
Neil Jones

Amanda Lewis raved thus:

:: Hi,
::
:: I feel I must let you all know about the nightmare I have just had
:: dealing with Budget Insurance.

<snip tale of woe>

Send documents recorded delivery.

Abo

Abo wrote:
> Amanda Lewis raved thus:
>
> :: Hi,
> ::
> :: I feel I must let you all know about the nightmare I have just had
> :: dealing with Budget Insurance.
>
> <snip tale of woe>
>
> Send documents recorded delivery.
>
> Abo
>
>
I had similar problems with Churchill who I'd been using for years - I
now use 1st Quote who did it on the 'net and then waited for me to send
photocopies of the forms for my alarm & lpg- I didn't have to send the
originals at all.

Dave

get onto the insurance ombudsman
dont bother sending every manager a letter, one to the managing director
only, CC your solicitor and the ombudsman and watchdog or similar.
Demand full explanation of whats going on, point out that you have not
received any letters OR the refund. You want a full explanation AND the
matter resolved within 3 days of them receiving the letter.

dont let them get away with it.

"Amanda Lewis" <ncjones.lewis2@ntlworld.com> wrote in message
news:kvy3b.576$rh7.979433@newsfep1-win.server.ntli.net...
> Hi,
>
> I feel I must let you all know about the nightmare I have just had dealing
> with Budget Insurance.
>
> Appologies in advance if any of you feel this is O.T.
>
> I insured my Frontera back in the end of March 03, right from the go I
knew
> things were not going to be easy. Every piece of documentation such as
> whereabouts of NCD's, previous insurers etc all had to be sent 2 or 3
times
> as, a week or two after sending out the first copies I would receive a
> reminder, telling me that I HAD NOT sent these docs, and doing so would
> invalid my insurance etc. In the end I would phone through such
> details...no mean task for me as I suffer from a pretty bad stammer!
>
> This settled down after the initial complicated month, until I had an LPG
> conversion carried out. I duly notified BUDGET (as is my duty) and
> explained that, as I would have to send a copy of the conversion
> certificate, I was worried about it getting lost in whatever black hole
> existed in their internal post system. The Lady assured me that she would
> personally take care of it, and indeed she rang me back on several
occasions
> to assure me that things were OK, the conversion had been included in my
> cover and at no extra cost. Everything was Tickity-Boo........until this
> week.
>
> I received a curt letter, informing me that I had not returned my
insurance
> certificate (?) and that withholding it was a criminal offence (??)
>
> I duly rang Budget, who informed me that my insurance is cancelled, and
has
> been for the last 2 months (???) I received no indication of this,
despite
> them insisting that they sent me warning letters. Nor indeed have I
> received a refund of 8(ish) months premium. In fact Budget have put me in
> the position where I may have been driving illegally through no fault of
my
> own. Very nice when you consider that I regularly tow the club boat
around
> West Wales...could have been very embarrassing, not to mention expensive.
>
> The upshot is, Budget are refusing to accept that they have received my
LPG
> certificate, despite my instance that someone in their organisation (the
> only person, incidentally, who gave me helpful and professional
> service...surely she must have moved on by now?) actually confirmed that
she
> had received the document from me on the telephone. Of course I could
not
> quote her name today as I am not in the habit of keeping names for months
on
> end, I leave that to the stalkers. Which leaves me where?
>
> No insurance, out of pocket after whatever fees they deem fit to remove
from
> my refund and pretty pissed of that they did not have the decency to
> apologise for what is obviously an error on their behalf...I mean,
honestly,
> why would I not bother sending them a Certificate for a conversion that I
> spent over a grand for, and after notifying them about the work in the
first
> place? Makes no sense.
>
> I shall send every Manager of each department in Budget Insurance a
similar
> letter of complaint, hopefully it will generate some discussion and help
> resolve whatever breakdown in comunication they are having.
>
> Until this happens I urge you to take my advice...STEER CLEAR OF BUDGET
> INSURANCE!
>
> Best Regards
> Neil Jones
>
>

"Mark Craft" <nospamhere.com> wrote in message
news:3f4f0d88$0$245$ed9e5944@reading.news.pipex.ne t...
> get onto the insurance ombudsman
> dont bother sending every manager a letter, one to the managing director
> only, CC your solicitor and the ombudsman and watchdog or similar.
> Demand full explanation of whats going on, point out that you have not
> received any letters OR the refund. You want a full explanation AND the
> matter resolved within 3 days of them receiving the letter.

I can wholeheartedly recommend this, though initially only use the solicitor
as a bona fide recipient. You shouldn't need to actively engage a solicitor
at this stage.

The Insurance Ombudsman's contact details should be in the bumf sent to you
by Budget. I have direct experience of this action, it takes some time but
gets results. However, only if the company you're complaining about is
interested in *staying* in business. If they're on their hunkers you've got
little chance of a refund.

Best of luck!
--
Ken Davidson


---
Outgoing mail is certified Virus Free.
Checked by AVG anti-virus system (http://www.grisoft.com).
Version: 6.0.512 / Virus Database: 309 - Release Date: 19/08/03

"Amanda Lewis" <ncjones.lewis2@ntlworld.com> wrote in message
news:kvy3b.576$rh7.979433@newsfep1-win.server.ntli.net...
> Hi,
>
> I feel I must let you all know about the nightmare I have just had dealing
> with Budget Insurance.
>
> Appologies in advance if any of you feel this is O.T.
>
> I insured my Frontera back in the end of March 03, right from the go I
knew
> things were not going to be easy. Every piece of documentation such as
> whereabouts of NCD's, previous insurers etc all had to be sent 2 or 3
times
> as, a week or two after sending out the first copies I would receive a
> reminder, telling me that I HAD NOT sent these docs, and doing so would
> invalid my insurance etc. In the end I would phone through such
> details...no mean task for me as I suffer from a pretty bad stammer!
>
> This settled down after the initial complicated month, until I had an LPG
> conversion carried out. I duly notified BUDGET (as is my duty) and
> explained that, as I would have to send a copy of the conversion
> certificate, I was worried about it getting lost in whatever black hole
> existed in their internal post system. The Lady assured me that she would
> personally take care of it, and indeed she rang me back on several
occasions
> to assure me that things were OK, the conversion had been included in my
> cover and at no extra cost. Everything was Tickity-Boo........until this
> week.
>
> I received a curt letter, informing me that I had not returned my
insurance
> certificate (?) and that withholding it was a criminal offence (??)
>
> I duly rang Budget, who informed me that my insurance is cancelled, and
has
> been for the last 2 months (???) I received no indication of this,
despite
> them insisting that they sent me warning letters. Nor indeed have I
> received a refund of 8(ish) months premium. In fact Budget have put me in
> the position where I may have been driving illegally through no fault of
my
> own. Very nice when you consider that I regularly tow the club boat
around
> West Wales...could have been very embarrassing, not to mention expensive.
>
> The upshot is, Budget are refusing to accept that they have received my
LPG
> certificate, despite my instance that someone in their organisation (the
> only person, incidentally, who gave me helpful and professional
> service...surely she must have moved on by now?) actually confirmed that
she
> had received the document from me on the telephone. Of course I could
not
> quote her name today as I am not in the habit of keeping names for months
on
> end, I leave that to the stalkers. Which leaves me where?
>
> No insurance, out of pocket after whatever fees they deem fit to remove
from
> my refund and pretty pissed of that they did not have the decency to
> apologise for what is obviously an error on their behalf...I mean,
honestly,
> why would I not bother sending them a Certificate for a conversion that I
> spent over a grand for, and after notifying them about the work in the
first
> place? Makes no sense.
>
> I shall send every Manager of each department in Budget Insurance a
similar
> letter of complaint, hopefully it will generate some discussion and help
> resolve whatever breakdown in comunication they are having.
>
> Until this happens I urge you to take my advice...STEER CLEAR OF BUDGET
> INSURANCE!
>
> Best Regards
> Neil Jones

Yes Neil

Buget are crap, in fact I had the same problems with Firebond and
Performance Choice, Firebond would not release my NCD proof and it took me a
year to get this off them.

I had the exact same troubles as you apart from the LPG conversion, even
when I faxed the copies in they still sent me letters saying that they had
not received documents from me. In the end I cancelled them and so decided
to Try Norwich Union Direct and boy did they quote me happy........

I saved over £1,300 with them and that put a smile on my face, and I have
never had any problems with them....
--
Deviant Devanti

We are here for one reason, to reproduce;
everything else we do is just to pass time until our next sexual encounter.
:o).

You should call them
:o)



>
>

Amanda Lewis wrote:

>Best Regards
>Neil Jones


No wonder they're having trouble keeping track of your documents.


--

Stewart Hargrave

A lot faster than public transport


For email, replace 'SpamOnlyToHere' with my name

sounds appalling. stick to your guns.

"Amanda Lewis" <ncjones.lewis2@ntlworld.com> wrote in message
news:kvy3b.576$rh7.979433@newsfep1-win.server.ntli.net...
> Hi,
>
> I feel I must let you all know about the nightmare I have just had dealing
> with Budget Insurance.
>
> Appologies in advance if any of you feel this is O.T.
>
> I insured my Frontera back in the end of March 03, right from the go I
knew
> things were not going to be easy. Every piece of documentation such as
> whereabouts of NCD's, previous insurers etc all had to be sent 2 or 3
times
> as, a week or two after sending out the first copies I would receive a
> reminder, telling me that I HAD NOT sent these docs, and doing so would
> invalid my insurance etc. In the end I would phone through such
> details...no mean task for me as I suffer from a pretty bad stammer!
>
> This settled down after the initial complicated month, until I had an LPG
> conversion carried out. I duly notified BUDGET (as is my duty) and
> explained that, as I would have to send a copy of the conversion
> certificate, I was worried about it getting lost in whatever black hole
> existed in their internal post system. The Lady assured me that she would
> personally take care of it, and indeed she rang me back on several
occasions
> to assure me that things were OK, the conversion had been included in my
> cover and at no extra cost. Everything was Tickity-Boo........until this
> week.
>
> I received a curt letter, informing me that I had not returned my
insurance
> certificate (?) and that withholding it was a criminal offence (??)
>
> I duly rang Budget, who informed me that my insurance is cancelled, and
has
> been for the last 2 months (???) I received no indication of this,
despite
> them insisting that they sent me warning letters. Nor indeed have I
> received a refund of 8(ish) months premium. In fact Budget have put me in
> the position where I may have been driving illegally through no fault of
my
> own. Very nice when you consider that I regularly tow the club boat
around
> West Wales...could have been very embarrassing, not to mention expensive.
>
> The upshot is, Budget are refusing to accept that they have received my
LPG
> certificate, despite my instance that someone in their organisation (the
> only person, incidentally, who gave me helpful and professional
> service...surely she must have moved on by now?) actually confirmed that
she
> had received the document from me on the telephone. Of course I could
not
> quote her name today as I am not in the habit of keeping names for months
on
> end, I leave that to the stalkers. Which leaves me where?
>
> No insurance, out of pocket after whatever fees they deem fit to remove
from
> my refund and pretty pissed of that they did not have the decency to
> apologise for what is obviously an error on their behalf...I mean,
honestly,
> why would I not bother sending them a Certificate for a conversion that I
> spent over a grand for, and after notifying them about the work in the
first
> place? Makes no sense.
>
> I shall send every Manager of each department in Budget Insurance a
similar
> letter of complaint, hopefully it will generate some discussion and help
> resolve whatever breakdown in comunication they are having.
>
> Until this happens I urge you to take my advice...STEER CLEAR OF BUDGET
> INSURANCE!
>
> Best Regards
> Neil Jones
>
>

In article <kv5vkvoe1qk4kqje8v0kq16jdhnt3v8f2n@4ax.com>, Stewart Hargrave
<URL:mailto:SpamOnlyToHere@MiserableOldGit.Me.uk > wrote:
> Amanda Lewis wrote:
>
> >Best Regards
> >Neil Jones
>
>
> No wonder they're having trouble keeping track of your documents.

<FX>

Whooosh!

</FX>




--
AJL Electronics (G6FGO) : Satellite and TV aerial systems
http://www.classicmicrocars.co.uk : http://www.ajlelectronics.co.uk

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In article <5114de8d67d4da005c2ccb1a6cd42d0b@news.teranews.co m>, The Blue Max
<URL:mailto:brunostachel@Jasta1.com> wrote:

> sounds appalling. stick to your guns.

What does, the way some people post upside down and don't trim a single
syllable from the trailing irrelevance?

--
AJL Electronics (G6FGO) : Satellite and TV aerial systems
http://www.classicmicrocars.co.uk : http://www.ajlelectronics.co.uk

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