DO NOT USE BUDGET INSURANCE

On Fri, 29 Aug 2003 00:30:32 +0100, "Amanda Lewis"
<ncjones.lewis2@ntlworld.com> wrote:
Your lucky you want to try getting service from Budget after an
accident! I am disabled and when my car was wrecked by a van I rang
them, I had paid extra for their specialist cover and was supposed to
get a suitable replacement vehicle 24/7. First after taking all the
details they then told me to ring the insureance company Hastings
(that was the first I knew that Budget were not actually an insureance
company) I had to give them all the details again, they then told me
to ring their repairer who could not collect my car for another 3
days! I then had to myself ring Drive Assisst Budget's extra provider
they said they could bring me a car but not take away my damaged one
which would have been stripped of worse in 3 days standing in
Birmingham. And I had to make up my mind what to do by 3 pm as that
was the cut off point for that day (some 24/7) The whole episode took
months to sort and Budget wiped their hands of the whole thing and
refused point blank to apologise. They are the biggest load of
bastards on the planet. The lesson is DO NOT BUY CAR INSURANCE FOR
ANY BROKER THAT DOES NOT HAVE THE WORD BROKER IN THEIR TITLE.
Because they are not bound by the IBA code of conduct and not duty
bound to find you the best deal.

>Hi,
>
>I feel I must let you all know about the nightmare I have just had dealing
>with Budget Insurance.
>
>Appologies in advance if any of you feel this is O.T.
>
>I insured my Frontera back in the end of March 03, right from the go I knew
>things were not going to be easy. Every piece of documentation such as
>whereabouts of NCD's, previous insurers etc all had to be sent 2 or 3 times
>as, a week or two after sending out the first copies I would receive a
>reminder, telling me that I HAD NOT sent these docs, and doing so would
>invalid my insurance etc. In the end I would phone through such
>details...no mean task for me as I suffer from a pretty bad stammer!
>
>This settled down after the initial complicated month, until I had an LPG
>conversion carried out. I duly notified BUDGET (as is my duty) and
>explained that, as I would have to send a copy of the conversion
>certificate, I was worried about it getting lost in whatever black hole
>existed in their internal post system. The Lady assured me that she would
>personally take care of it, and indeed she rang me back on several occasions
>to assure me that things were OK, the conversion had been included in my
>cover and at no extra cost. Everything was Tickity-Boo........until this
>week.
>
>I received a curt letter, informing me that I had not returned my insurance
>certificate (?) and that withholding it was a criminal offence (??)
>
>I duly rang Budget, who informed me that my insurance is cancelled, and has
>been for the last 2 months (???) I received no indication of this, despite
>them insisting that they sent me warning letters. Nor indeed have I
>received a refund of 8(ish) months premium. In fact Budget have put me in
>the position where I may have been driving illegally through no fault of my
>own. Very nice when you consider that I regularly tow the club boat around
>West Wales...could have been very embarrassing, not to mention expensive.
>
>The upshot is, Budget are refusing to accept that they have received my LPG
>certificate, despite my instance that someone in their organisation (the
>only person, incidentally, who gave me helpful and professional
>service...surely she must have moved on by now?) actually confirmed that she
>had received the document from me on the telephone. Of course I could not
>quote her name today as I am not in the habit of keeping names for months on
>end, I leave that to the stalkers. Which leaves me where?
>
>No insurance, out of pocket after whatever fees they deem fit to remove from
>my refund and pretty pissed of that they did not have the decency to
>apologise for what is obviously an error on their behalf...I mean, honestly,
>why would I not bother sending them a Certificate for a conversion that I
>spent over a grand for, and after notifying them about the work in the first
>place? Makes no sense.
>
>I shall send every Manager of each department in Budget Insurance a similar
>letter of complaint, hopefully it will generate some discussion and help
>resolve whatever breakdown in comunication they are having.
>
>Until this happens I urge you to take my advice...STEER CLEAR OF BUDGET
>INSURANCE!
>
>Best Regards
>Neil Jones
>

On Fri, 29 Aug 2003 00:30:32 +0100, "Amanda Lewis"
<ncjones.lewis2@ntlworld.com> wrote:
Your lucky you want to try getting service from Budget after an
accident! I am disabled and when my car was wrecked by a van I rang
them, I had paid extra for their specialist cover and was supposed to
get a suitable replacement vehicle 24/7. First after taking all the
details they then told me to ring the insureance company Hastings
(that was the first I knew that Budget were not actually an insureance
company) I had to give them all the details again, they then told me
to ring their repairer who could not collect my car for another 3
days! I then had to myself ring Drive Assisst Budget's extra provider
they said they could bring me a car but not take away my damaged one
which would have been stripped of worse in 3 days standing in
Birmingham. And I had to make up my mind what to do by 3 pm as that
was the cut off point for that day (some 24/7) The whole episode took
months to sort and Budget wiped their hands of the whole thing and
refused point blank to apologise. They are the biggest load of
bastards on the planet. The lesson is DO NOT BUY CAR INSURANCE FOR
ANY BROKER THAT DOES NOT HAVE THE WORD BROKER IN THEIR TITLE.
Because they are not bound by the IBA code of conduct and not duty
bound to find you the best deal.

>Hi,
>
>I feel I must let you all know about the nightmare I have just had dealing
>with Budget Insurance.
>
>Appologies in advance if any of you feel this is O.T.
>
>I insured my Frontera back in the end of March 03, right from the go I knew
>things were not going to be easy. Every piece of documentation such as
>whereabouts of NCD's, previous insurers etc all had to be sent 2 or 3 times
>as, a week or two after sending out the first copies I would receive a
>reminder, telling me that I HAD NOT sent these docs, and doing so would
>invalid my insurance etc. In the end I would phone through such
>details...no mean task for me as I suffer from a pretty bad stammer!
>
>This settled down after the initial complicated month, until I had an LPG
>conversion carried out. I duly notified BUDGET (as is my duty) and
>explained that, as I would have to send a copy of the conversion
>certificate, I was worried about it getting lost in whatever black hole
>existed in their internal post system. The Lady assured me that she would
>personally take care of it, and indeed she rang me back on several occasions
>to assure me that things were OK, the conversion had been included in my
>cover and at no extra cost. Everything was Tickity-Boo........until this
>week.
>
>I received a curt letter, informing me that I had not returned my insurance
>certificate (?) and that withholding it was a criminal offence (??)
>
>I duly rang Budget, who informed me that my insurance is cancelled, and has
>been for the last 2 months (???) I received no indication of this, despite
>them insisting that they sent me warning letters. Nor indeed have I
>received a refund of 8(ish) months premium. In fact Budget have put me in
>the position where I may have been driving illegally through no fault of my
>own. Very nice when you consider that I regularly tow the club boat around
>West Wales...could have been very embarrassing, not to mention expensive.
>
>The upshot is, Budget are refusing to accept that they have received my LPG
>certificate, despite my instance that someone in their organisation (the
>only person, incidentally, who gave me helpful and professional
>service...surely she must have moved on by now?) actually confirmed that she
>had received the document from me on the telephone. Of course I could not
>quote her name today as I am not in the habit of keeping names for months on
>end, I leave that to the stalkers. Which leaves me where?
>
>No insurance, out of pocket after whatever fees they deem fit to remove from
>my refund and pretty pissed of that they did not have the decency to
>apologise for what is obviously an error on their behalf...I mean, honestly,
>why would I not bother sending them a Certificate for a conversion that I
>spent over a grand for, and after notifying them about the work in the first
>place? Makes no sense.
>
>I shall send every Manager of each department in Budget Insurance a similar
>letter of complaint, hopefully it will generate some discussion and help
>resolve whatever breakdown in comunication they are having.
>
>Until this happens I urge you to take my advice...STEER CLEAR OF BUDGET
>INSURANCE!
>
>Best Regards
>Neil Jones
>

On Fri, 29 Aug 2003 00:30:32 +0100, "Amanda Lewis"
<ncjones.lewis2@ntlworld.com> wrote:
Your lucky you want to try getting service from Budget after an
accident! I am disabled and when my car was wrecked by a van I rang
them, I had paid extra for their specialist cover and was supposed to
get a suitable replacement vehicle 24/7. First after taking all the
details they then told me to ring the insureance company Hastings
(that was the first I knew that Budget were not actually an insureance
company) I had to give them all the details again, they then told me
to ring their repairer who could not collect my car for another 3
days! I then had to myself ring Drive Assisst Budget's extra provider
they said they could bring me a car but not take away my damaged one
which would have been stripped of worse in 3 days standing in
Birmingham. And I had to make up my mind what to do by 3 pm as that
was the cut off point for that day (some 24/7) The whole episode took
months to sort and Budget wiped their hands of the whole thing and
refused point blank to apologise. They are the biggest load of
bastards on the planet. The lesson is DO NOT BUY CAR INSURANCE FOR
ANY BROKER THAT DOES NOT HAVE THE WORD BROKER IN THEIR TITLE.
Because they are not bound by the IBA code of conduct and not duty
bound to find you the best deal.

>Hi,
>
>I feel I must let you all know about the nightmare I have just had dealing
>with Budget Insurance.
>
>Appologies in advance if any of you feel this is O.T.
>
>I insured my Frontera back in the end of March 03, right from the go I knew
>things were not going to be easy. Every piece of documentation such as
>whereabouts of NCD's, previous insurers etc all had to be sent 2 or 3 times
>as, a week or two after sending out the first copies I would receive a
>reminder, telling me that I HAD NOT sent these docs, and doing so would
>invalid my insurance etc. In the end I would phone through such
>details...no mean task for me as I suffer from a pretty bad stammer!
>
>This settled down after the initial complicated month, until I had an LPG
>conversion carried out. I duly notified BUDGET (as is my duty) and
>explained that, as I would have to send a copy of the conversion
>certificate, I was worried about it getting lost in whatever black hole
>existed in their internal post system. The Lady assured me that she would
>personally take care of it, and indeed she rang me back on several occasions
>to assure me that things were OK, the conversion had been included in my
>cover and at no extra cost. Everything was Tickity-Boo........until this
>week.
>
>I received a curt letter, informing me that I had not returned my insurance
>certificate (?) and that withholding it was a criminal offence (??)
>
>I duly rang Budget, who informed me that my insurance is cancelled, and has
>been for the last 2 months (???) I received no indication of this, despite
>them insisting that they sent me warning letters. Nor indeed have I
>received a refund of 8(ish) months premium. In fact Budget have put me in
>the position where I may have been driving illegally through no fault of my
>own. Very nice when you consider that I regularly tow the club boat around
>West Wales...could have been very embarrassing, not to mention expensive.
>
>The upshot is, Budget are refusing to accept that they have received my LPG
>certificate, despite my instance that someone in their organisation (the
>only person, incidentally, who gave me helpful and professional
>service...surely she must have moved on by now?) actually confirmed that she
>had received the document from me on the telephone. Of course I could not
>quote her name today as I am not in the habit of keeping names for months on
>end, I leave that to the stalkers. Which leaves me where?
>
>No insurance, out of pocket after whatever fees they deem fit to remove from
>my refund and pretty pissed of that they did not have the decency to
>apologise for what is obviously an error on their behalf...I mean, honestly,
>why would I not bother sending them a Certificate for a conversion that I
>spent over a grand for, and after notifying them about the work in the first
>place? Makes no sense.
>
>I shall send every Manager of each department in Budget Insurance a similar
>letter of complaint, hopefully it will generate some discussion and help
>resolve whatever breakdown in comunication they are having.
>
>Until this happens I urge you to take my advice...STEER CLEAR OF BUDGET
>INSURANCE!
>
>Best Regards
>Neil Jones
>

On Fri, 29 Aug 2003 00:30:32 +0100, "Amanda Lewis"
<ncjones.lewis2@ntlworld.com> wrote:
Your lucky you want to try getting service from Budget after an
accident! I am disabled and when my car was wrecked by a van I rang
them, I had paid extra for their specialist cover and was supposed to
get a suitable replacement vehicle 24/7. First after taking all the
details they then told me to ring the insureance company Hastings
(that was the first I knew that Budget were not actually an insureance
company) I had to give them all the details again, they then told me
to ring their repairer who could not collect my car for another 3
days! I then had to myself ring Drive Assisst Budget's extra provider
they said they could bring me a car but not take away my damaged one
which would have been stripped of worse in 3 days standing in
Birmingham. And I had to make up my mind what to do by 3 pm as that
was the cut off point for that day (some 24/7) The whole episode took
months to sort and Budget wiped their hands of the whole thing and
refused point blank to apologise. They are the biggest load of
bastards on the planet. The lesson is DO NOT BUY CAR INSURANCE FOR
ANY BROKER THAT DOES NOT HAVE THE WORD BROKER IN THEIR TITLE.
Because they are not bound by the IBA code of conduct and not duty
bound to find you the best deal.

>Hi,
>
>I feel I must let you all know about the nightmare I have just had dealing
>with Budget Insurance.
>
>Appologies in advance if any of you feel this is O.T.
>
>I insured my Frontera back in the end of March 03, right from the go I knew
>things were not going to be easy. Every piece of documentation such as
>whereabouts of NCD's, previous insurers etc all had to be sent 2 or 3 times
>as, a week or two after sending out the first copies I would receive a
>reminder, telling me that I HAD NOT sent these docs, and doing so would
>invalid my insurance etc. In the end I would phone through such
>details...no mean task for me as I suffer from a pretty bad stammer!
>
>This settled down after the initial complicated month, until I had an LPG
>conversion carried out. I duly notified BUDGET (as is my duty) and
>explained that, as I would have to send a copy of the conversion
>certificate, I was worried about it getting lost in whatever black hole
>existed in their internal post system. The Lady assured me that she would
>personally take care of it, and indeed she rang me back on several occasions
>to assure me that things were OK, the conversion had been included in my
>cover and at no extra cost. Everything was Tickity-Boo........until this
>week.
>
>I received a curt letter, informing me that I had not returned my insurance
>certificate (?) and that withholding it was a criminal offence (??)
>
>I duly rang Budget, who informed me that my insurance is cancelled, and has
>been for the last 2 months (???) I received no indication of this, despite
>them insisting that they sent me warning letters. Nor indeed have I
>received a refund of 8(ish) months premium. In fact Budget have put me in
>the position where I may have been driving illegally through no fault of my
>own. Very nice when you consider that I regularly tow the club boat around
>West Wales...could have been very embarrassing, not to mention expensive.
>
>The upshot is, Budget are refusing to accept that they have received my LPG
>certificate, despite my instance that someone in their organisation (the
>only person, incidentally, who gave me helpful and professional
>service...surely she must have moved on by now?) actually confirmed that she
>had received the document from me on the telephone. Of course I could not
>quote her name today as I am not in the habit of keeping names for months on
>end, I leave that to the stalkers. Which leaves me where?
>
>No insurance, out of pocket after whatever fees they deem fit to remove from
>my refund and pretty pissed of that they did not have the decency to
>apologise for what is obviously an error on their behalf...I mean, honestly,
>why would I not bother sending them a Certificate for a conversion that I
>spent over a grand for, and after notifying them about the work in the first
>place? Makes no sense.
>
>I shall send every Manager of each department in Budget Insurance a similar
>letter of complaint, hopefully it will generate some discussion and help
>resolve whatever breakdown in comunication they are having.
>
>Until this happens I urge you to take my advice...STEER CLEAR OF BUDGET
>INSURANCE!
>
>Best Regards
>Neil Jones
>

On Fri, 29 Aug 2003 00:30:32 +0100, "Amanda Lewis"
<ncjones.lewis2@ntlworld.com> wrote:
Your lucky you want to try getting service from Budget after an
accident! I am disabled and when my car was wrecked by a van I rang
them, I had paid extra for their specialist cover and was supposed to
get a suitable replacement vehicle 24/7. First after taking all the
details they then told me to ring the insureance company Hastings
(that was the first I knew that Budget were not actually an insureance
company) I had to give them all the details again, they then told me
to ring their repairer who could not collect my car for another 3
days! I then had to myself ring Drive Assisst Budget's extra provider
they said they could bring me a car but not take away my damaged one
which would have been stripped of worse in 3 days standing in
Birmingham. And I had to make up my mind what to do by 3 pm as that
was the cut off point for that day (some 24/7) The whole episode took
months to sort and Budget wiped their hands of the whole thing and
refused point blank to apologise. They are the biggest load of
bastards on the planet. The lesson is DO NOT BUY CAR INSURANCE FOR
ANY BROKER THAT DOES NOT HAVE THE WORD BROKER IN THEIR TITLE.
Because they are not bound by the IBA code of conduct and not duty
bound to find you the best deal.

>Hi,
>
>I feel I must let you all know about the nightmare I have just had dealing
>with Budget Insurance.
>
>Appologies in advance if any of you feel this is O.T.
>
>I insured my Frontera back in the end of March 03, right from the go I knew
>things were not going to be easy. Every piece of documentation such as
>whereabouts of NCD's, previous insurers etc all had to be sent 2 or 3 times
>as, a week or two after sending out the first copies I would receive a
>reminder, telling me that I HAD NOT sent these docs, and doing so would
>invalid my insurance etc. In the end I would phone through such
>details...no mean task for me as I suffer from a pretty bad stammer!
>
>This settled down after the initial complicated month, until I had an LPG
>conversion carried out. I duly notified BUDGET (as is my duty) and
>explained that, as I would have to send a copy of the conversion
>certificate, I was worried about it getting lost in whatever black hole
>existed in their internal post system. The Lady assured me that she would
>personally take care of it, and indeed she rang me back on several occasions
>to assure me that things were OK, the conversion had been included in my
>cover and at no extra cost. Everything was Tickity-Boo........until this
>week.
>
>I received a curt letter, informing me that I had not returned my insurance
>certificate (?) and that withholding it was a criminal offence (??)
>
>I duly rang Budget, who informed me that my insurance is cancelled, and has
>been for the last 2 months (???) I received no indication of this, despite
>them insisting that they sent me warning letters. Nor indeed have I
>received a refund of 8(ish) months premium. In fact Budget have put me in
>the position where I may have been driving illegally through no fault of my
>own. Very nice when you consider that I regularly tow the club boat around
>West Wales...could have been very embarrassing, not to mention expensive.
>
>The upshot is, Budget are refusing to accept that they have received my LPG
>certificate, despite my instance that someone in their organisation (the
>only person, incidentally, who gave me helpful and professional
>service...surely she must have moved on by now?) actually confirmed that she
>had received the document from me on the telephone. Of course I could not
>quote her name today as I am not in the habit of keeping names for months on
>end, I leave that to the stalkers. Which leaves me where?
>
>No insurance, out of pocket after whatever fees they deem fit to remove from
>my refund and pretty pissed of that they did not have the decency to
>apologise for what is obviously an error on their behalf...I mean, honestly,
>why would I not bother sending them a Certificate for a conversion that I
>spent over a grand for, and after notifying them about the work in the first
>place? Makes no sense.
>
>I shall send every Manager of each department in Budget Insurance a similar
>letter of complaint, hopefully it will generate some discussion and help
>resolve whatever breakdown in comunication they are having.
>
>Until this happens I urge you to take my advice...STEER CLEAR OF BUDGET
>INSURANCE!
>
>Best Regards
>Neil Jones
>

On Fri, 29 Aug 2003 00:30:32 +0100, "Amanda Lewis"
<ncjones.lewis2@ntlworld.com> wrote:
Your lucky you want to try getting service from Budget after an
accident! I am disabled and when my car was wrecked by a van I rang
them, I had paid extra for their specialist cover and was supposed to
get a suitable replacement vehicle 24/7. First after taking all the
details they then told me to ring the insureance company Hastings
(that was the first I knew that Budget were not actually an insureance
company) I had to give them all the details again, they then told me
to ring their repairer who could not collect my car for another 3
days! I then had to myself ring Drive Assisst Budget's extra provider
they said they could bring me a car but not take away my damaged one
which would have been stripped of worse in 3 days standing in
Birmingham. And I had to make up my mind what to do by 3 pm as that
was the cut off point for that day (some 24/7) The whole episode took
months to sort and Budget wiped their hands of the whole thing and
refused point blank to apologise. They are the biggest load of
bastards on the planet. The lesson is DO NOT BUY CAR INSURANCE FOR
ANY BROKER THAT DOES NOT HAVE THE WORD BROKER IN THEIR TITLE.
Because they are not bound by the IBA code of conduct and not duty
bound to find you the best deal.

>Hi,
>
>I feel I must let you all know about the nightmare I have just had dealing
>with Budget Insurance.
>
>Appologies in advance if any of you feel this is O.T.
>
>I insured my Frontera back in the end of March 03, right from the go I knew
>things were not going to be easy. Every piece of documentation such as
>whereabouts of NCD's, previous insurers etc all had to be sent 2 or 3 times
>as, a week or two after sending out the first copies I would receive a
>reminder, telling me that I HAD NOT sent these docs, and doing so would
>invalid my insurance etc. In the end I would phone through such
>details...no mean task for me as I suffer from a pretty bad stammer!
>
>This settled down after the initial complicated month, until I had an LPG
>conversion carried out. I duly notified BUDGET (as is my duty) and
>explained that, as I would have to send a copy of the conversion
>certificate, I was worried about it getting lost in whatever black hole
>existed in their internal post system. The Lady assured me that she would
>personally take care of it, and indeed she rang me back on several occasions
>to assure me that things were OK, the conversion had been included in my
>cover and at no extra cost. Everything was Tickity-Boo........until this
>week.
>
>I received a curt letter, informing me that I had not returned my insurance
>certificate (?) and that withholding it was a criminal offence (??)
>
>I duly rang Budget, who informed me that my insurance is cancelled, and has
>been for the last 2 months (???) I received no indication of this, despite
>them insisting that they sent me warning letters. Nor indeed have I
>received a refund of 8(ish) months premium. In fact Budget have put me in
>the position where I may have been driving illegally through no fault of my
>own. Very nice when you consider that I regularly tow the club boat around
>West Wales...could have been very embarrassing, not to mention expensive.
>
>The upshot is, Budget are refusing to accept that they have received my LPG
>certificate, despite my instance that someone in their organisation (the
>only person, incidentally, who gave me helpful and professional
>service...surely she must have moved on by now?) actually confirmed that she
>had received the document from me on the telephone. Of course I could not
>quote her name today as I am not in the habit of keeping names for months on
>end, I leave that to the stalkers. Which leaves me where?
>
>No insurance, out of pocket after whatever fees they deem fit to remove from
>my refund and pretty pissed of that they did not have the decency to
>apologise for what is obviously an error on their behalf...I mean, honestly,
>why would I not bother sending them a Certificate for a conversion that I
>spent over a grand for, and after notifying them about the work in the first
>place? Makes no sense.
>
>I shall send every Manager of each department in Budget Insurance a similar
>letter of complaint, hopefully it will generate some discussion and help
>resolve whatever breakdown in comunication they are having.
>
>Until this happens I urge you to take my advice...STEER CLEAR OF BUDGET
>INSURANCE!
>
>Best Regards
>Neil Jones
>

On Fri, 29 Aug 2003 00:30:32 +0100, "Amanda Lewis"
<ncjones.lewis2@ntlworld.com> wrote:
Your lucky you want to try getting service from Budget after an
accident! I am disabled and when my car was wrecked by a van I rang
them, I had paid extra for their specialist cover and was supposed to
get a suitable replacement vehicle 24/7. First after taking all the
details they then told me to ring the insureance company Hastings
(that was the first I knew that Budget were not actually an insureance
company) I had to give them all the details again, they then told me
to ring their repairer who could not collect my car for another 3
days! I then had to myself ring Drive Assisst Budget's extra provider
they said they could bring me a car but not take away my damaged one
which would have been stripped of worse in 3 days standing in
Birmingham. And I had to make up my mind what to do by 3 pm as that
was the cut off point for that day (some 24/7) The whole episode took
months to sort and Budget wiped their hands of the whole thing and
refused point blank to apologise. They are the biggest load of
bastards on the planet. The lesson is DO NOT BUY CAR INSURANCE FOR
ANY BROKER THAT DOES NOT HAVE THE WORD BROKER IN THEIR TITLE.
Because they are not bound by the IBA code of conduct and not duty
bound to find you the best deal.

>Hi,
>
>I feel I must let you all know about the nightmare I have just had dealing
>with Budget Insurance.
>
>Appologies in advance if any of you feel this is O.T.
>
>I insured my Frontera back in the end of March 03, right from the go I knew
>things were not going to be easy. Every piece of documentation such as
>whereabouts of NCD's, previous insurers etc all had to be sent 2 or 3 times
>as, a week or two after sending out the first copies I would receive a
>reminder, telling me that I HAD NOT sent these docs, and doing so would
>invalid my insurance etc. In the end I would phone through such
>details...no mean task for me as I suffer from a pretty bad stammer!
>
>This settled down after the initial complicated month, until I had an LPG
>conversion carried out. I duly notified BUDGET (as is my duty) and
>explained that, as I would have to send a copy of the conversion
>certificate, I was worried about it getting lost in whatever black hole
>existed in their internal post system. The Lady assured me that she would
>personally take care of it, and indeed she rang me back on several occasions
>to assure me that things were OK, the conversion had been included in my
>cover and at no extra cost. Everything was Tickity-Boo........until this
>week.
>
>I received a curt letter, informing me that I had not returned my insurance
>certificate (?) and that withholding it was a criminal offence (??)
>
>I duly rang Budget, who informed me that my insurance is cancelled, and has
>been for the last 2 months (???) I received no indication of this, despite
>them insisting that they sent me warning letters. Nor indeed have I
>received a refund of 8(ish) months premium. In fact Budget have put me in
>the position where I may have been driving illegally through no fault of my
>own. Very nice when you consider that I regularly tow the club boat around
>West Wales...could have been very embarrassing, not to mention expensive.
>
>The upshot is, Budget are refusing to accept that they have received my LPG
>certificate, despite my instance that someone in their organisation (the
>only person, incidentally, who gave me helpful and professional
>service...surely she must have moved on by now?) actually confirmed that she
>had received the document from me on the telephone. Of course I could not
>quote her name today as I am not in the habit of keeping names for months on
>end, I leave that to the stalkers. Which leaves me where?
>
>No insurance, out of pocket after whatever fees they deem fit to remove from
>my refund and pretty pissed of that they did not have the decency to
>apologise for what is obviously an error on their behalf...I mean, honestly,
>why would I not bother sending them a Certificate for a conversion that I
>spent over a grand for, and after notifying them about the work in the first
>place? Makes no sense.
>
>I shall send every Manager of each department in Budget Insurance a similar
>letter of complaint, hopefully it will generate some discussion and help
>resolve whatever breakdown in comunication they are having.
>
>Until this happens I urge you to take my advice...STEER CLEAR OF BUDGET
>INSURANCE!
>
>Best Regards
>Neil Jones
>

On Fri, 29 Aug 2003 00:30:32 +0100, "Amanda Lewis"
<ncjones.lewis2@ntlworld.com> wrote:
Your lucky you want to try getting service from Budget after an
accident! I am disabled and when my car was wrecked by a van I rang
them, I had paid extra for their specialist cover and was supposed to
get a suitable replacement vehicle 24/7. First after taking all the
details they then told me to ring the insureance company Hastings
(that was the first I knew that Budget were not actually an insureance
company) I had to give them all the details again, they then told me
to ring their repairer who could not collect my car for another 3
days! I then had to myself ring Drive Assisst Budget's extra provider
they said they could bring me a car but not take away my damaged one
which would have been stripped of worse in 3 days standing in
Birmingham. And I had to make up my mind what to do by 3 pm as that
was the cut off point for that day (some 24/7) The whole episode took
months to sort and Budget wiped their hands of the whole thing and
refused point blank to apologise. They are the biggest load of
bastards on the planet. The lesson is DO NOT BUY CAR INSURANCE FOR
ANY BROKER THAT DOES NOT HAVE THE WORD BROKER IN THEIR TITLE.
Because they are not bound by the IBA code of conduct and not duty
bound to find you the best deal.

>Hi,
>
>I feel I must let you all know about the nightmare I have just had dealing
>with Budget Insurance.
>
>Appologies in advance if any of you feel this is O.T.
>
>I insured my Frontera back in the end of March 03, right from the go I knew
>things were not going to be easy. Every piece of documentation such as
>whereabouts of NCD's, previous insurers etc all had to be sent 2 or 3 times
>as, a week or two after sending out the first copies I would receive a
>reminder, telling me that I HAD NOT sent these docs, and doing so would
>invalid my insurance etc. In the end I would phone through such
>details...no mean task for me as I suffer from a pretty bad stammer!
>
>This settled down after the initial complicated month, until I had an LPG
>conversion carried out. I duly notified BUDGET (as is my duty) and
>explained that, as I would have to send a copy of the conversion
>certificate, I was worried about it getting lost in whatever black hole
>existed in their internal post system. The Lady assured me that she would
>personally take care of it, and indeed she rang me back on several occasions
>to assure me that things were OK, the conversion had been included in my
>cover and at no extra cost. Everything was Tickity-Boo........until this
>week.
>
>I received a curt letter, informing me that I had not returned my insurance
>certificate (?) and that withholding it was a criminal offence (??)
>
>I duly rang Budget, who informed me that my insurance is cancelled, and has
>been for the last 2 months (???) I received no indication of this, despite
>them insisting that they sent me warning letters. Nor indeed have I
>received a refund of 8(ish) months premium. In fact Budget have put me in
>the position where I may have been driving illegally through no fault of my
>own. Very nice when you consider that I regularly tow the club boat around
>West Wales...could have been very embarrassing, not to mention expensive.
>
>The upshot is, Budget are refusing to accept that they have received my LPG
>certificate, despite my instance that someone in their organisation (the
>only person, incidentally, who gave me helpful and professional
>service...surely she must have moved on by now?) actually confirmed that she
>had received the document from me on the telephone. Of course I could not
>quote her name today as I am not in the habit of keeping names for months on
>end, I leave that to the stalkers. Which leaves me where?
>
>No insurance, out of pocket after whatever fees they deem fit to remove from
>my refund and pretty pissed of that they did not have the decency to
>apologise for what is obviously an error on their behalf...I mean, honestly,
>why would I not bother sending them a Certificate for a conversion that I
>spent over a grand for, and after notifying them about the work in the first
>place? Makes no sense.
>
>I shall send every Manager of each department in Budget Insurance a similar
>letter of complaint, hopefully it will generate some discussion and help
>resolve whatever breakdown in comunication they are having.
>
>Until this happens I urge you to take my advice...STEER CLEAR OF BUDGET
>INSURANCE!
>
>Best Regards
>Neil Jones
>

"Marcia" <allgal@blueyonder.co.uk> wrote in message news:l3msr2lmrr04ev9eivki9rg0r104vbmmtp@4ax.com...

budget - in a word - are a bunch of money grabbing fucking arseholes. They'll only entertain your call if you've got some money to
give them. Beyond that they're cunts and they just don't give a fuck about you. The staff are trained to divert any and every call
possible to either their renewals dept (money) or to some other fuckhead who will try and get money out of you for some reason.
Budget Insurance are the epitomy of cold ruthless arrogant greed.

"Marcia" <allgal@blueyonder.co.uk> wrote in message news:l3msr2lmrr04ev9eivki9rg0r104vbmmtp@4ax.com...

budget - in a word - are a bunch of money grabbing fucking arseholes. They'll only entertain your call if you've got some money to
give them. Beyond that they're cunts and they just don't give a fuck about you. The staff are trained to divert any and every call
possible to either their renewals dept (money) or to some other fuckhead who will try and get money out of you for some reason.
Budget Insurance are the epitomy of cold ruthless arrogant greed.