Re: Any experience of scubastore.com

On Sun, 14 Sep 2003 14:19:41 +0100, Gareth Blades
<info3@gbnetwork.co.uk> wrote:

>About a week ago I placed an order for a computer and regs etc... from
>scubastore.com. Just checked my Visa and I have been overcharged by £22.99.
>I have just emailed scubastore.com and I will see what they say.
>
>Has anyone else had any similar problems with them?

Hmm? not had a problem with them myself.. always been good to me...
three orders so far... (I think that I have also been to their retail
store).

Is this a postage charge? I don't think it would be an exchange rate
variance as you will have ordered in pounds sterling. Wait to see what
the invoice says, then give their customer services an email/phone and
see.

rich

On Sat, 13 Sep 2003 21:27:33 GMT, rich <rich@nospam.co.uk> wrote:

>On Sun, 14 Sep 2003 14:19:41 +0100, Gareth Blades
><info3@gbnetwork.co.uk> wrote:
>
>>About a week ago I placed an order for a computer and regs etc... from
>>scubastore.com. Just checked my Visa and I have been overcharged by £22.99.
>>I have just emailed scubastore.com and I will see what they say.
>>
>>Has anyone else had any similar problems with them?
>
>Hmm? not had a problem with them myself.. always been good to me...
>three orders so far... (I think that I have also been to their retail
>store).
>
>Is this a postage charge? I don't think it would be an exchange rate
>variance as you will have ordered in pounds sterling. Wait to see what
>the invoice says, then give their customer services an email/phone and
>see.

The email order confirmation had a line "TOTAL TO BE PAID" and so that
should have been the full amount and postage was listed. I have sent them
and email and if I don't get back a reply i'll phone them.

They are based in Spain. There is also scubastore.co.uk which is a
different company and causes a bit of confusion.

On Sun, 14 Sep 2003 20:49:11 +0100, Gareth Blades
<info3@gbnetwork.co.uk> wrote:

>On Sat, 13 Sep 2003 21:27:33 GMT, rich <rich@nospam.co.uk> wrote:
>
>>On Sun, 14 Sep 2003 14:19:41 +0100, Gareth Blades
>><info3@gbnetwork.co.uk> wrote:
>>
>>>About a week ago I placed an order for a computer and regs etc... from
>>>scubastore.com. Just checked my Visa and I have been overcharged by £22.99.
>>>I have just emailed scubastore.com and I will see what they say.
>>>
>>>Has anyone else had any similar problems with them?
>>
>>Hmm? not had a problem with them myself.. always been good to me...
>>three orders so far... (I think that I have also been to their retail
>>store).
>>
>>Is this a postage charge? I don't think it would be an exchange rate
>>variance as you will have ordered in pounds sterling. Wait to see what
>>the invoice says, then give their customer services an email/phone and
>>see.
>
>The email order confirmation had a line "TOTAL TO BE PAID" and so that
>should have been the full amount and postage was listed. I have sent them
>and email and if I don't get back a reply i'll phone them.
>
yeah, fair point... customer services time!

>They are based in Spain. There is also scubastore.co.uk which is a
>different company and causes a bit of confusion.

didn't know about this one...

On Sun, 14 Sep 2003 21:15:18 GMT, rich <rich@nospam.co.uk> wrote:

>On Sun, 14 Sep 2003 20:49:11 +0100, Gareth Blades
><info3@gbnetwork.co.uk> wrote:
>
>>On Sat, 13 Sep 2003 21:27:33 GMT, rich <rich@nospam.co.uk> wrote:
>>
>>>On Sun, 14 Sep 2003 14:19:41 +0100, Gareth Blades
>>><info3@gbnetwork.co.uk> wrote:
>>>
>>>>About a week ago I placed an order for a computer and regs etc... from
>>>>scubastore.com. Just checked my Visa and I have been overcharged by £22.99.
>>>>I have just emailed scubastore.com and I will see what they say.
>>>>
>>>>Has anyone else had any similar problems with them?
>>>
>>>Hmm? not had a problem with them myself.. always been good to me...
>>>three orders so far... (I think that I have also been to their retail
>>>store).
>>>
>>>Is this a postage charge? I don't think it would be an exchange rate
>>>variance as you will have ordered in pounds sterling. Wait to see what
>>>the invoice says, then give their customer services an email/phone and
>>>see.
>>
>>The email order confirmation had a line "TOTAL TO BE PAID" and so that
>>should have been the full amount and postage was listed. I have sent them
>>and email and if I don't get back a reply i'll phone them.
>>
>yeah, fair point... customer services time!
>
>>They are based in Spain. There is also scubastore.co.uk which is a
>>different company and causes a bit of confusion.
>
>didn't know about this one...

Sorted out now and the items arrived today. Although the prices are all
displayed in pounds what they dont tell you unless you read the FAQ
carefully is that everything is charged in euros. The UK price is just an
estimate based on that days exchance rate.
If you pay by credit card though they always give a poorer exchange rate
which is where the extra cost came from. I have complained about this fact
not being clear on the website and they said they would pass it onto the
website developers.

>Sorted out now and the items arrived today. Although the prices are all
>displayed in pounds what they dont tell you unless you read the FAQ
>carefully is that everything is charged in euros. The UK price is just an
>estimate based on that days exchance rate.
>If you pay by credit card though they always give a poorer exchange rate
>which is where the extra cost came from. I have complained about this fact
>not being clear on the website and they said they would pass it onto the
>website developers.

Good point.. and something to be aware of. I think I must have got
quite lucky on the exchange rates the last few times I used them.

rich