Good Service : Vandergraph/Scubapro(Uwatec)

Icebreakers was a good chance to blow the cobwebs out (for me anyway), the
trouble being all that kit that needed attention. Still a few bits to sort
but a couple of examples of what customer service should be like IMHO -

Vandergraph : The O2 analyser wouldn't calibrate, very low figures given.
Phoned Vandergraph who thought it was the cell but said "if it's not - send
it back and we'll fix it" (the analyser is several years old!). Phoned them
Thursday midday, brand new cell came through my letterbox Friday morning!
Cost - just over £50.

ScubaPro : Hooked up the Aladin Pro Nitrox to the new PC serial interface,
switched it on, "Err" in the bottom left corner. Again this unit is a
several years old, never had a new battery, it was around 60% when I last
checked. Phoned Uwatec - "probably battery, send it in". So I packaged it
up, posted it Saturday. It was back with me Thursday, fixed with a 99%
battery life. Cost £41.50.

So two very good examples of after sales service. Both on "old" equipment
long out of guarantee, both at a reasonable price, both with super fast
known cost service.

Citizen haven't even bothered to estimate how much my watch will cost yet...

Regards

Keith L

keithl@ukrecscuba.org.uk

Keith Lawrence wrote:

> ScubaPro : Hooked up the Aladin Pro Nitrox to the new PC serial interface,
> switched it on, "Err" in the bottom left corner. Again this unit is a
> several years old, never had a new battery, it was around 60% when I last
> checked. Phoned Uwatec - "probably battery, send it in". So I packaged it
> up, posted it Saturday. It was back with me Thursday, fixed with a 99%
> battery life. Cost £41.50.
>
> So two very good examples of after sales service. Both on "old" equipment
> long out of guarantee, both at a reasonable price, both with super fast
> known cost service.
>

Oddly enough - just before Christmas my own Aladin Pro Nx died, took it
to the LDS, they sent it off for me, £41.50, fixed good as new and 99%.

Cheers to ScubaPro, and cheers to Edinburgh Dive Centre for not charging
me a ridiculous amount over the top.

Ben

--
Ben Panter, Edinburgh
My name (no spaces)@bigfoot which is a com.

Keith Lawrence <false@nospam.com> writes:

>checked. Phoned Uwatec - "probably battery, send it in". So I packaged it
>up, posted it Saturday. It was back with me Thursday, fixed with a 99%
>battery life. Cost £41.50.

LDS quoted me £60. Was this for a sealed model, or one with a
removeable hatch?

Regards,

Pete

--
__________________________________________________ __________________
Pete Young pete@antipope.org Remove dot. to reply
"Just another crouton, floating on the bouillabaisse of life"

"Pete Young" <pete@antipope.dot.org> wrote ...

> >checked. Phoned Uwatec - "probably battery, send it in". So I packaged it
> >up, posted it Saturday. It was back with me Thursday, fixed with a 99%
> >battery life. Cost £41.50.

> LDS quoted me £60. Was this for a sealed model, or one with a
> removeable hatch?

That was for the old original Aladin Pro Nitrox, there was a "replacement
battery cover" on the worksheet so I assume it's not the sealed model. The
original 'tested' date on the side is 11.96, I got it early '97 - so it's
done six years (a couple of hundred dives) with no problems.

Keith L

Keith Lawrence <false@nospam.com> writes:

>> LDS quoted me £60. Was this for a sealed model, or one with a
>> removeable hatch?

>That was for the old original Aladin Pro Nitrox, there was a "replacement
>battery cover" on the worksheet so I assume it's not the sealed model. The
>original 'tested' date on the side is 11.96, I got it early '97 - so it's
>done six years (a couple of hundred dives) with no problems.

Thanks Keith. Mine must be of similar vintage but its definitely sealed.
49% and still working, but for how long?

Pete

--
__________________________________________________ __________________
Pete Young pete@antipope.org Remove dot. to reply
"Just another crouton, floating on the bouillabaisse of life"

> Thanks Keith. Mine must be of similar vintage but its definitely sealed.
> 49% and still working, but for how long?
>
not long at all.. mine died at 55%!

"rich" <rich@nospam.co.uk> wrote ...

> > Thanks Keith. Mine must be of similar vintage but its definitely sealed.
> > 49% and still working, but for how long?

> not long at all.. mine died at 55%!

You're obviously living on borrowed time Pete - mine was around the 50 ish %
(I think) when it died, although it may have been "provoked" by having a
memo mouse thrust upon it Mine is the older angular blue model, the one
before the current Smart, there's a picture of one on
http://www.dddive.com/consoles.htm

HTH

Keith L

Keith Lawrence <false@nospam.com> writes:

>You're obviously living on borrowed time Pete - mine was around the 50 ish %
>(I think) when it died, although it may have been "provoked" by having a
>memo mouse thrust upon it Mine is the older angular blue model, the one
>before the current Smart, there's a picture of one on
>http://www.dddive.com/consoles.htm

Yeah, mine looks just like that but it's sealed. The really old models
(before the Pro Nitrox came out) used to have a door on the battery
compartment, and I guess they went back to this after my sealed
one was made.

Pete


--
__________________________________________________ __________________
Pete Young pete@antipope.org Remove dot. to reply
"Just another crouton, floating on the bouillabaisse of life"