Scubapro European HQ

Just a quick question, if some kind soul could help me out. I am looking for
the location of the Scubapro/UWATEC European Headquaters as I have had some
problems with a UWATEC computer and want to make a complaint. I have looked
at the Scubapro and UWATEC web sites but it doesn't say which is the
headquaters.

Any help would be greatly appreciated.

Gareth

"Gareth" <duzzie_dub@yahoo.com> wrote in message
news:Lxrkc.22072$jm1.4115@fe19.usenetserver.com...
> Just a quick question, if some kind soul could help me out. I am looking
for
> the location of the Scubapro/UWATEC European Headquaters as I have had
some
> problems with a UWATEC computer and want to make a complaint. I have
looked
> at the Scubapro and UWATEC web sites but it doesn't say which is the
> headquaters.
>
> Any help would be greatly appreciated.
>
> Gareth

www.scubapro.co.uk report to http://www.scubapro-uwatec.com/fr/ and are held
by Johnson Outdoors....

Whazzup with it?

/F

On Fri, 30 Apr 2004 13:53:13 +0100, "Gareth" <duzzie_dub@yahoo.co.uk>
wrote:

>Thanks for the info Frank
>
>New Aladin Air Z computer, failed on first dive with "Err" message. Took 5
>weeks to get repaired. Failed again after only 10 dives, screen went blank
>this time at a depth of 25m, was ok on the next dive then failed again on
>the dive after that. Thank goodness for the backup. The computer was
>returned 2 weeks ago with a request for a replacement. Since then, silence.
>As i'm sure you can understand, I am not a happy camper so want to make a
>complaint and copy it to the European HQ. Two failures within 5 months aint
>good.
>
>Gareth
>
As an additional data point, I have a mate who got a new Air Z when
the battery in his Air X died.

His new Air Z failed on his first dive.

David

Gareth <duzzie_dub@yahoo.co.uk> wrote in message
news:v2skc.25218$Qe.4541@fe24.usenetserver.com...
> Thanks for the info Frank
>
> New Aladin Air Z computer, failed on first dive with "Err" message. Took 5
> weeks to get repaired. Failed again after only 10 dives, screen went blank
> this time at a depth of 25m, was ok on the next dive then failed again on
> the dive after that. Thank goodness for the backup. The computer was
> returned 2 weeks ago with a request for a replacement. Since then,
silence.
> As i'm sure you can understand, I am not a happy camper so want to make a
> complaint and copy it to the European HQ. Two failures within 5 months
aint
> good.
>
> Gareth
>

Bit late now, but if you have two goes on anythng (especially something as
life-critical as a computer) and it doesnt work both times then you should
demand a full refund from the shop you bought it from. Under Trade
descriptions
you have the right for a refund as the computer has not performed as they
(the
company) has said.

If (on it's return) it still doesnt work or fails, demand a full refund and
buy another
brand.

Not anti-Uwatec by the way, just anti putting up with cr*p. If it's new and
broke
why does anybody accept a repair?????????
Demand a new one!!!!!!!!!!

TerryH

I have told them that I wanted a replacement. I have since heard back that
Uwatec are going to replace it. I'm a bit happier now bit still anoyed at
the time taken and at having 2 failures in 5 months. That said having dived
with Aladin computers for 8 years, I have never had a problem before.

Gareth


"TerryH" <terry@maxgsd.freeserve.co.uk> wrote in message
news:c6tmvp$rq2$1@news5.svr.pol.co.uk...
>
> Gareth <duzzie_dub@yahoo.co.uk> wrote in message
> news:v2skc.25218$Qe.4541@fe24.usenetserver.com...
> > Thanks for the info Frank
> >
> > New Aladin Air Z computer, failed on first dive with "Err" message. Took
5
> > weeks to get repaired. Failed again after only 10 dives, screen went
blank
> > this time at a depth of 25m, was ok on the next dive then failed again
on
> > the dive after that. Thank goodness for the backup. The computer was
> > returned 2 weeks ago with a request for a replacement. Since then,
> silence.
> > As i'm sure you can understand, I am not a happy camper so want to make
a
> > complaint and copy it to the European HQ. Two failures within 5 months
> aint
> > good.
> >
> > Gareth
> >
>
> Bit late now, but if you have two goes on anythng (especially something as
> life-critical as a computer) and it doesnt work both times then you should
> demand a full refund from the shop you bought it from. Under Trade
> descriptions
> you have the right for a refund as the computer has not performed as they
> (the
> company) has said.
>
> If (on it's return) it still doesnt work or fails, demand a full refund
and
> buy another
> brand.
>
> Not anti-Uwatec by the way, just anti putting up with cr*p. If it's new
and
> broke
> why does anybody accept a repair?????????
> Demand a new one!!!!!!!!!!
>
> TerryH
>
>
>
>
>
>