Excel Airways! Lost Luggage!

"Bardo" <me@privacy.net> wrote in message
news:2uv857F2f7mrsU1@uni-berlin.de...
about them losing your luggage which I did. In
> the letter I explained all that had happened and that I had been forced to
> hire dive equipment for the trip at a cost to myself of about £185 for the
> week. I sent the letter off to Excel expecting to get some standard 'Sorry
> for the inconvenience' letter - what I did not expect, however, was a
> letter saying 'terribly sorry - here's a cheque for £185' which is what I
> actually received from them!

Well! My experience with Excel appears to be a little different so far.
Their baggage claims department is offering me £25 a day up to a max of £75.
Far below what I paid for my hire gear!

All this through their Customer Relationship dept. Bit of a joke really.
Considering the Small Claims Court for a claim but IIRC all claims from
airlines are subject to EU law. So there wouldn't be much more there.

One thing that puzzles me is that I did try originally to email them but the
messages came bouncing back. I then posted a letter to find that a fortnight
later we were in contact via email. God knows where they got my email addie
from! Tour agent????

Eddie

"Bardo" <me@privacy.net> wrote in message
news:2uv857F2f7mrsU1@uni-berlin.de...
about them losing your luggage which I did. In
> the letter I explained all that had happened and that I had been forced to
> hire dive equipment for the trip at a cost to myself of about £185 for the
> week. I sent the letter off to Excel expecting to get some standard 'Sorry
> for the inconvenience' letter - what I did not expect, however, was a
> letter saying 'terribly sorry - here's a cheque for £185' which is what I
> actually received from them!

Well! My experience with Excel appears to be a little different so far.
Their baggage claims department is offering me £25 a day up to a max of £75.
Far below what I paid for my hire gear!

All this through their Customer Relationship dept. Bit of a joke really.
Considering the Small Claims Court for a claim but IIRC all claims from
airlines are subject to EU law. So there wouldn't be much more there.

One thing that puzzles me is that I did try originally to email them but the
messages came bouncing back. I then posted a letter to find that a fortnight
later we were in contact via email. God knows where they got my email addie
from! Tour agent????

Eddie

"Bardo" <me@privacy.net> wrote in message
news:2uv857F2f7mrsU1@uni-berlin.de...
about them losing your luggage which I did. In
> the letter I explained all that had happened and that I had been forced to
> hire dive equipment for the trip at a cost to myself of about £185 for the
> week. I sent the letter off to Excel expecting to get some standard 'Sorry
> for the inconvenience' letter - what I did not expect, however, was a
> letter saying 'terribly sorry - here's a cheque for £185' which is what I
> actually received from them!

Well! My experience with Excel appears to be a little different so far.
Their baggage claims department is offering me £25 a day up to a max of £75.
Far below what I paid for my hire gear!

All this through their Customer Relationship dept. Bit of a joke really.
Considering the Small Claims Court for a claim but IIRC all claims from
airlines are subject to EU law. So there wouldn't be much more there.

One thing that puzzles me is that I did try originally to email them but the
messages came bouncing back. I then posted a letter to find that a fortnight
later we were in contact via email. God knows where they got my email addie
from! Tour agent????

Eddie

Jeez! Just got back from Marsa Alam last night. Excel lost my luggage so I
had a whole week on Tiger Lily without my clothes and dive gear. Had to hire
a whole set of equipment at a cost of £113. Luggage at Serviceair desk on
arrival back at Gatwick. Needless to I am going for some sort of
compensation for the stress of arrival, cost and having to get used to new
gear Going for Excel first and then looking at my dive insurance. Any
advice???????

Diving was great but St John's reef was very busy with loads of divers.
(((((((

Eddie

"Eddie" <Eddie@yahoo.com> wrote in message
news:cltl1h$cag$1@titan.btinternet.com...
> Jeez! Just got back from Marsa Alam last night. Excel lost my luggage so I
> had a whole week on Tiger Lily without my clothes and dive gear. Had to
> hire
> a whole set of equipment at a cost of £113. Luggage at Serviceair desk on
> arrival back at Gatwick. Needless to I am going for some sort of
> compensation for the stress of arrival, cost and having to get used to new
> gear Going for Excel first and then looking at my dive insurance. Any
> advice???????

Funnily enough, exactly the same happened to me last February with Excel -
had all my dive gear and clothes in a single large bag so I ended up doing a
week's liveaboard using rented equipment and wearing clothes lent to me by
the dive guard (top bloke!). Got back to the UK and Regal Diving didn't want
to know - to say I was unimpressed is an understatement! Although I don't
blame them for losing my luggage, I do blame them for leaving me stranded at
the airport on arrival! They even had the cheek to effectively claim that I
was lying about telling a Regal rep inside the airport to wait for me.
Cheeky B*stards.

I then tried to claim off my travel insurance. Standard procedure in cases
like this with any travel insurance claim is that you have to send a letter
to the airline complaining about them losing your luggage which I did. In
the letter I explained all that had happened and that I had been forced to
hire dive equipment for the trip at a cost to myself of about £185 for the
week. I sent the letter off to Excel expecting to get some standard 'Sorry
for the inconvenience' letter - what I did not expect, however, was a letter
saying 'terribly sorry - here's a cheque for £185' which is what I actually
received from them!

Although I was a little pissed off that Excel (well, the baggage handlers,
to be precise) had lost of my bags (which I did get back, I might add), the
fact that they sent me a cheque covering all my out of pocket expenses more
than restored my faith in them. Nice on, Excel!

Unfortunately, the same cannot be said of Regal Diving. I've always booked
through Regal Diving in the past but I will never do so again. To
effectively be accused of lying by them and then being offered a £30
discount off my next booking was nothing short of a slap in the face. I'd
advise anyone thinking of booking a trip to the Red Sea to avoid Regal -
they might be great when things go wrong but as soon as things go wrong,
they don't want to know!!!!!

Have just sent off a letter to Excel Chief Exec and Customer Relations ref
my luggage and requesting compensation!.

Watch this space!

Eddie

"Eddie" <Eddie@yahoo.com> wrote in message
news:cmat8a$1c1$1@titan.btinternet.com...
> Have just sent off a letter to Excel Chief Exec and Customer Relations ref
> my luggage and requesting compensation!.
>
> Watch this space!

Well if you get the same treatment that I did then you should get
compensation! I was seriously impressed...

"Bardo" <me@privacy.net> wrote in message
news:2ut2k3F2cm069U1@uni-berlin.de...

> Well if you get the same treatment that I did then you should get
> compensation! I was seriously impressed...

Que??

"Eddie" <Eddie@yahoo.com> wrote in message
news:cmdfg3$59u$1@hercules.btinternet.com...
>
> "Bardo" <me@privacy.net> wrote in message
> news:2ut2k3F2cm069U1@uni-berlin.de...
>
>> Well if you get the same treatment that I did then you should get
>> compensation! I was seriously impressed...
>
> Que??

Did you not see my original reply to your post, Eddie? Here it is again...


Funnily enough, exactly the same happened to me last February with Excel -
had all my dive gear and clothes in a single large bag so I ended up doing a
week's liveaboard using rented equipment and wearing clothes lent to me by
the dive guard (top bloke!). Got back to the UK and Regal Diving didn't want
to know - to say I was unimpressed is an understatement! Although I don't
blame them for losing my luggage, I do blame them for leaving me stranded at
the airport on arrival! They even had the cheek to effectively claim that I
was lying about telling a Regal rep inside the airport to wait for me.
Cheeky B*stards.

I then tried to claim off my travel insurance. Standard procedure in cases
like this with any travel insurance claim is that you have to send a letter
to the airline complaining about them losing your luggage which I did. In
the letter I explained all that had happened and that I had been forced to
hire dive equipment for the trip at a cost to myself of about £185 for the
week. I sent the letter off to Excel expecting to get some standard 'Sorry
for the inconvenience' letter - what I did not expect, however, was a letter
saying 'terribly sorry - here's a cheque for £185' which is what I actually
received from them!

Although I was a little pissed off that Excel (well, the baggage handlers,
to be precise) had lost of my bags (which I did get back, I might add), the
fact that they sent me a cheque covering all my out of pocket expenses more
than restored my faith in them. Nice on, Excel!

Unfortunately, the same cannot be said of Regal Diving. I've always booked
through Regal Diving in the past but I will never do so again. To
effectively be accused of lying by them and then being offered a £30
discount off my next booking was nothing short of a slap in the face. I'd
advise anyone thinking of booking a trip to the Red Sea to avoid Regal -
they might be great when things go wrong but as soon as things go wrong,
they don't want to know!!!!!

In article <2uv857F2f7mrsU1@uni-berlin.de>, me@privacy.net says...
>
> Although I was a little pissed off that Excel (well, the baggage handlers,
> to be precise) had lost of my bags (which I did get back, I might add), the
> fact that they sent me a cheque covering all my out of pocket expenses more
> than restored my faith in them. Nice on, Excel!
>

Seems their pilots are a little over enthusiastic to get into Goa,
bumping into the little BMI Baby aircraft whilst still on the runway

http://news.bbc.co.uk/1/hi/england/m...er/3983795.stm


255 cheques in the post ?